Guest Experience Host

Job Description

What you'll bring to the team

Are you passionate about marine life and creating unforgettable guest experiences? SEA LIFE Sunshine Coast is looking for enthusiastic and customer-focused Guest Experience Hosts to join our team!

We are seeking multiple casual Guest Experience Hosts to join our Guest Experience team at SEA LIFE Sunshine Coast.

About the Role

As a Guest Experience Host, you'll play a key role in delivering outstanding customer service and engaging educational experiences for our guests. This includes leading guided school tours, hosting sleepovers, and facilitating birthday parties

Key Responsibilities:

• Lead interactive and educational tours tailored to a range of age groups, from primary to secondary school students.
• Assist in the smooth delivery of special programs including school excursions, sleepovers, and birthday celebrations.
• Develop and maintain a strong understanding of our animals and their environments, with a focus on biology, ecology, and conservation.
• Provide consistently high levels of guest service to help drive satisfaction and meet customer experience KPIs.

Please note that this role requires weekend and school holiday availability.

About You

To shine in this role, you will have a passion for customer service with a focus on fun and positive attitude towards interaction with our guests and upselling techniques. Most importantly you will have a real desire to learn and develop your career with a drive to streamline process and always look for improvements.

Prior experience in a similar position is preferable, and the desire and drive to work in the arts, entertainment and tourism industry is essential. Your ability to have a flexible and adaptable approach along with demonstrated planning, organisational and time management skills are also desired.

Benefits

• Corporate benefits including free access to all our attractions worldwide

• Domestic and global opportunities to develop and progress your skills and career in tourism and attractions

• Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan

• Being part of a business built on fun

About Us Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund. So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.

Pay Range

Competitive