Guest Experience Administrator

Job Description

What you'll bring to the team

Fancy helping us to unleash over 1000 years of excitement, discovery and jaw dropping experiences for our guests? Come work at Warwick Castle as a Guest Experience Administrator and start your greatest adventure!

We’re on the lookout for a confident and organised individual to take the lead at our business reception. As a Guest Experience Administrator, you’ll be the first face and voice our guests, contractors and teams encounter, setting the tone as the welcoming and professional face of the castle.

In this role, you'll be more than just an administrator, you’ll be the heartbeat of guest experience operations. You’ll keep everything running smoothly behind the scenes while delivering exceptional service front of house. From handling guest queries across multiple platforms to managing daily reception operations, no two days will ever look the same.

You’ll take ownership of the day to day running of business reception, guiding the team, keeping communication sharp and ensuring every interaction reflects the energy and prestige of the castle. Whether it’s supporting incident management, coordinating contractors, managing digital screens or driving service recovery, you’ll play a key role in bringing the experience to life.

This is a fast moving, guest focused environment where attention to detail matters. This is a permanent role working across a 7-day operation on a 30-hour contract, with flexible shift patterns. Supporting the wider Guest Services team when needed and stepping in wherever the experience demands.

Qualifications & Experience

• Experience in a guest service, reception or administrative role (desirable)
• Confident communicator across email, phone, social and face to face
• Highly organised with strong attention to detail and the ability to prioritise
• Experience working in a fast paced, customer facing environment
• Proactive mindset with strong problem-solving skills
• Comfortable using systems, reporting tools and Microsoft Office
• A natural team player who brings energy, professionalism and a sense of fun

Benefits

• Monthly Bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Enjoy the ride pass - giving you and 5 others a Merlin annual pass (Gold edition)
• x2 volunteer days per year
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £12.31/Hr.