Commercial Specialist

Job Description

What you'll bring to the team

Commercial Specialist

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: 37.5 hours per week, usually Monday – Friday with 1 working weekend per month

Contract Type: Permanent, Salaried

Here at the LEGOLAND® Windsor Resort we are busy prepping for our 2026 season, and we are recruiting for a Commercial Specialist to join our AWESOME Commercial Team!

As a Commercial Specialist, you will play a key role in ensuring smooth commercial operations and supporting both resort teams and global functions. You will oversee stock allocation into the resort, ensuring the right products reach the right locations at the right time. This includes monitoring stock levels in the resort management system, maintaining optimal fulfilment, and conducting regular audits to ensure physical stock aligns with system records, resolving discrepancies efficiently. You will ensure merchandising and pricing strategies are implemented in line with global direction, regularly reviewing pricing displays and maintaining accuracy and consistency across all commercial areas.

You will conduct regular audits to ensure trading standards and legislative requirements are met, while keeping compliance documentation up to date and implementing procedural changes in response to regulatory updates.

The Commercial Specialist will support operational excellence by maintaining and updating Standard Operating Procedures, contributing to weekly operational reviews, and ensuring timely follow‑up of actions. You will act as the triage point for facilities, technical, IT, and People team queries, and assist with employee‑relations matters to help maintain a positive workplace culture.

You will build strong relationships with on‑site partners and global teams, acting as a key communication link to ensure alignment on commercial and operational objectives.

Working closely with the Warehouse & Logistics Manager to maintain an efficient internal delivery schedule, you will focus on developing strong relationships with logistics providers to ensure timely and cost‑effective operations. You will ensure compliance with Group Health, Safety & Security policies, report risks promptly, lead incident responses where required, and proactively contribute ideas to support a strong culture of safety.

Qualifications & Experience

• Proven experience in operations, logistics, or commercial management.
• Proficient in MS Excel, with significant experience utilising data analysis to inform and drive decision making.
• Familiarity with inventory management and pricing systems.
• Strong analytical skills with excellent attention to detail.
• Confident communicator able to work effectively with multiple stakeholders.
• Strong organisational skills with the ability to prioritise and manage multiple tasks.
• Ability to streamline and improve operational processes.
• High accuracy in stock, merchandising, and compliance‑related work.
• Effective problem‑solving skills, using data to inform decisions.
• Collaborative mindset with the ability to build strong cross‑functional relationships.
• Adaptability and comfort working in a fast‑paced, changing environment.

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• ‘Enjoy the Ride’ Merlin Annual Pass for you and five loved ones!
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About the LEGOLAND® Windsor Resort

We are looking for a Commercial Specialist to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.

Pay Range

Competitive