Admissions Host

Job Description

What you'll bring to the team

Admissions Host

Location: SEA LIFE, London.

Ready to be part of an adventure surrounded by glittering scales, humongous tentacles, and razor-sharp smiles? At SEA LIFE London Aquarium, we’re hunting for passionate Admissions Hosts to help create unforgettable moments for our guests!

What you will be doing

As a Admissions Host, you will be right at the heart of the guest journey. Your role will include:

• Sell and process tickets accurately while meeting service standards, KPIs, and maintaining efficiency.
• Approach guests confidently, engage in friendly conversations, and manage queues positively and professionally.
• Promote ticket upgrades, cluster attractions, and secondary revenue areas (retail, photos).
• Handle cash, vouchers, and card payments correctly and follow approval procedures for discounts.
• Maintain and care for ticketing equipment, stock, and queue‑line assets.
• Use strong product knowledge to support sales and enhance guest experience.
• Participate in training and support colleagues when needed.
• Work safely, follow procedures, and report any incidents appropriately.

This is a fixed term position where flexibility is key as you’ll be part of a roster that includes weekdays, weekends and bank holidays.

Qualifications & Experience

• You must be aged 18+ (some shifts require selling alcohol)
• Ideally have some experience in a customer‑facing role.
• Able to stay friendly, helpful, and focused on giving guests a great experience.
• Comfortable working towards daily sales goals.
• Reliable and punctual, with a positive attitude and willingness to support the team.
• Able to follow cash‑handling rules and mystery shop standards, asking for help when unsure.
• Follows safety procedures carefully to help keep guests and staff safe.

Benefits

• Monthly Bonus based on guest satisfaction
• Fortnightly pay
• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.49/Hr.