Attraction Supervisor

Job Description

What you'll bring to the team

Attraction Supervisor

Location: Madame Tussauds London, NW1 5LR

Contract Type: Permanent, hourly paid

Step into the Spotlight as we are recruiting for an Attraction Supervisor to join our AWESOME Attractions Operations Team! We are looking for an energetic, guest‑obsessed Attraction Supervisor to help deliver unforgettable experiences to every guest who walks through our doors. If you thrive in a fast‑paced, guest‑facing environment and love leading teams to success, this could be the perfect next step in your career.

As an Attraction Supervisor, you will lead a team of Attraction Hosts to deliver a premium and memorable guest experience. You will be an advocate for the highest standards of customer service, always aiming to exceed expectations through proactive engagement and exceptional guest interactions. A key part of your role will be ensuring the smooth and effective operation of the attraction, from maintaining consistent guest flow to preventing congestion and supporting colleagues to meet guests’ needs.

The Attraction Supervisor will uphold all Standard Operating Procedures and maintain a strong focus on health, safety, and wellbeing for guests and colleagues alike. You will take ownership of managing performance within the team: celebrating excellent work, addressing performance concerns, and ensuring standards remain consistently high. You will also lead by example in punctuality, professionalism, and readiness to go the extra mile.

In addition, you will gain knowledge across other departments to support wider attraction efficiency and enhance your overall product understanding. The role also involves training and working on the Spirit of London ride in both attendant and operator capacities, contributing to the safe and seamless running of this key attraction.

Qualifications & Experience

• Strong leadership skills with the ability to coach, inspire, and motivate a team
• Excellent communication skills and comfortable with face to face guest interactions
• Highly observant, proactive, and able to respond quickly to challenges
• Confident problem solver, able to remain calm under pressure
• Self‑motivated with strong initiative and the ability to work both independently and as part of a team
• Reliable, punctual, and committed to delivering consistently high standards
• Strong administrative skills and ability to follow processes accurately
• Adaptable, engaging, and able to maintain energy levels during long periods of walking or standing
• Comfortable with the physical nature of working on ride operations

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Ongoing training & development

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.94/Hr.