Zoo Compliance Supervisor

Job Description

What you'll bring to the team

Ready to lead the charge on safety, compliance and animal welfare as a Zoo Compliance Supervisor at Chessington World of Adventures Resort?

At Chessington, our adventurers don’t just visit a zoo, they enter a living, breathing environment where every habitat is designed to inspire, educate and protect. As a Zoo Compliance Supervisor, you will play a central role in ensuring that everything behind the scenes runs safely, legally and to the highest possible standard. You will take ownership of compliance across the zoo, making sure we meet all regulatory requirements covering animal welfare, health and safety and zoo licensing legislation.

No two days are the same. You will oversee animal transfers and records, liaising with external bodies and securing licences where required. You will ensure all animal-related information is accurately maintained in ZIMS, supporting teams with training and troubleshooting while using data to identify trends or risks. Alongside this, you will develop and maintain risk assessments, safe working procedures and standard operating processes that support safe and effective zoo operations.

You will also take the lead on compliance audits and inspections, ensuring the zoo is always prepared for both internal and external review. From COSHH management and contractor oversight to emergency planning for incidents such as animal escapes or health emergencies, you will ensure robust systems are in place and followed. You will investigate incidents, drive corrective actions and maintain clear, organised records across all areas of compliance.

You’ll be part of a collaborative team, working closely with animal care, veterinary, maintenance and education teams to ensure a consistent and integrated approach. A key part of the role is developing a strong safety culture, delivering training, maintaining a compliance training matrix and supporting colleagues with practical guidance when needed. You will also directly manage an Animal Health Technician and help shape a proactive, accountable team environment.

This is a full-time role, working a flexible pattern across 5 days out of 7, including weekends and bank holidays.

Qualifications & Experience

• Experience in regulatory compliance, ideally within a zoo, aquarium, wildlife park or similar environment.
• Experience developing and implementing compliance strategies and procedures.
• Strong organisational and analytical skills with the ability to manage multiple priorities.
• Confident communicator with experience leading meetings and working across teams.
• Proven ability to collaborate with internal teams, contractors and external stakeholders.
• Experience coordinating audits, inspections or accreditation processes.
• Strong problem-solving skills with a proactive approach to risk management.
• People management experience, with the ability to lead and motivate others.
• Familiarity with animal care standards and husbandry practices is beneficial.
• High attention to detail with a clear focus on maintaining compliance standards.
• A team-focused mindset with a practical, hands-on approach when needed.
• Ability to stay calm and in control under pressure.
• Flexibility and adaptability to respond to changing operational needs.
• Flexible availability around park hours, including weekends and holidays.

Benefits

• 25% discount in our retail shops and restaurants
• 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Enjoy the Ride Pass – giving you and 5 others a Merlin Annual Pass (Gold Edition)
• X2 volunteer days a year
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets

Sound like your next adventure? Apply now and be part of our incredible world.

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £31,000.00/Yr.