Join Shrek's Adventure! London and The London Dungeons as a Retail Host (Christmas Seasonal) in Greater London. This seasonal role offers a flexible part-time or full-time schedule with an hourly pay of GBP 13.84, perfect for engaging with high volumes of guests and delivering fun, memorable retail experiences.
Requirements
Previous experience in retail, hospitality, or entertainment.
Experience in upselling and achieving sales targets.
Strong customer focus, teamwork, and confidence in approaching guests.
Flexible availability including weekdays, weekends, bank holidays, and the Christmas period.
No specific educational degree or minimum years of experience threshold is stated.
Skills & Responsibilities
Customer Service: Deliver world-class customer service and create memorable moments for every guest visiting the attractions.
Upselling & Sales: Actively upsell products, promote in-store offers, and achieve sales targets using strong product knowledge.
Visual Merchandising: Maintain excellent visual merchandising standards across all retail areas following guidelines and planograms.
Health & Safety: Follow opening and closing procedures and ensure health and safety standards are always a top priority.
Potential transition routes: People from retail sales or hospitality hosting roles may bring strong customer service and sales skills, alongside meeting the availability and team collaboration requirements.
Job description
What you'll bring to the team
Retail Host (Christmas Seasonal)
Location: Shrek's Adventure! London and The London Dungeons.
Hours: Flexible availability is required, including weekends, bank holidays, and the Christmas period. We welcome applications from candidates with Part-time or Full-time availability.
The London Dungeon and Shrek’s Adventure! London are currently recruiting for Retail Hosts to join our team. Working across both landmark attractions you will be interacting with our guests either on their journey to Far, Far Away to find Shrek or on their way to Traitors Gate to have their heads chopped off! (just a little different ‘ey!).
What you will be doing
As a Retail Host, you will be right at the heart of the guest journey. Your role will include:
Delivering world class customer service to every guest you interact with, whether they are buying a £2 pencil or an £80 Giant Kung Fu Panda plush
Creating memorable moments through friendly, confident and engaging service
Actively upselling products and promoting in-store offers using strong product knowledge
Maintaining excellent visual merchandising standards across all retail areas, following guidelines and planograms
Following opening and closing procedures in line with the department operation plan
Ensuring health and safety standards are always a top priority
Working collaboratively as part of a supportive and positive team
And most importantly, having FUN while you do it.
Qualifications & Experience
Flexibility is key as you’ll be part of a roster that includes weekdays, weekends and bank holidays (Including Christmas).
Strong customer focus and the ability to work well as part of a team.
Confidence in approaching and interacting with a high volume of guests every day.
Experience in upselling and achieving sales targets.
Previous experience in retail, hospitality or entertainment, with the ability to work under pressure to high standards.
A proactive approach, always ready to support colleagues and ensure Health & Safety standards are met.
Pride in delivering memorable experiences that go above and beyond guest expectations.
Benefits
25% discount in our retail shops and restaurants and 40% off LEGO online
Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Discounted rates at Merlin hotels all over the world
Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
