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Merlin

Resort Security PT - Days

Salary:  $15 per hour
Location:  Winter Haven, 33884, US
Location flexibility:  3 office days / week – HQ/Office-based roles. (On-site roles are fixed to a location.)
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Job Description

What you'll bring to the team

Security Team Member — Keep the Fun Safe! 🎢🛡️

Be part of the team behind the scenes that helps keep the magic moving!

At our Park, every day brings something different. From helping a guest who needs a hand to responding to an unexpected situation, our Security Team Members play an important role in creating a safe, secure, and welcoming experience for everyone.

If you’re calm under pressure, naturally observant, great with people, and enjoy being part of a team, we’d love to have you join us!

Qualifications & Experience

🎯 What You’ll Do

As a Security Team Member, you’ll be one of the people our guests and fellow team members can count on. You’ll:

  • 🛡️ Help protect our guests, team members, facilities, equipment, and other Park assets.

  • 👀 Monitor surveillance systems, entrances, exits, and other areas to help prevent loss and unauthorized access.

  • 🔎 Conduct routine inspections of buildings and equipment to help keep the Park safe and secure.

  • 🚨 Respond to emergencies, unusual situations, and security concerns while following Park policies and procedures.

  • 📻 Dispatch and respond to radio calls throughout the Park.

  • 📝 Document incidents and observations through clear, thorough reports.

  • 🕵️ Assist with investigations, including interviewing witnesses and gathering photographs and other information.

  • 🔥 Assist with monthly inspections of fire extinguishers and emergency lighting.

  • 🤝 Build positive working relationships with law enforcement and emergency response personnel.

  • 😊 Provide exceptional guest service — because security and great guest experiences go hand in hand!

  • 🌟 Support your fellow team members and lead by example.

🌟 What Makes You a Great Fit?

We’re looking for people who are:

  • Calm, confident, and able to think clearly under pressure.

  • Strong communicators who can interact professionally with guests, coworkers, and emergency personnel.

  • Observant and naturally curious — you notice the details others might miss.

  • Team players who are willing to jump in and support their colleagues.

  • Problem solvers who can assess a situation and make good decisions.

  • Dedicated to delivering outstanding guest service.

  • Comfortable working in a fast-paced environment where no two days are exactly alike.

Experience & Requirements

  • At least 1 year of security and/or law enforcement experience is preferred.

  • Previous family theme park experience is a plus.

  • High school diploma or GED required; some college coursework preferred.

  • A valid driver’s license and safe driving record are required.

  • A Class D Security License is recommended.

  • Must be able to successfully complete CPR, AED, and Basic First Aid training.

  • Must be available to work flexible hours, including evenings, overnight shifts, weekends, and holidays as needed.

  • Reliable attendance is an essential part of this role.

💪 Ready to Get Moving?

This is an active role! You’ll spend time walking and standing throughout the Park and may work both indoors and outdoors in changing weather conditions. You should be comfortable climbing stairs or ladders, communicating by radio and phone, using a computer, and completing required reports and documentation.

❤️ Safety Starts With You

Everyone on our team has a role in keeping themselves, their coworkers, and our guests safe. You’ll follow established safety procedures, use equipment only when properly trained, and promptly report incidents or safety concerns.

🎢 Why Join the Security Team?

Because you’re not just watching the Park — you’re helping make the experience possible.

Every guest deserves to enjoy their day with confidence, and every team member deserves to feel safe at work. As part of our Security Team, you’ll have the opportunity to make a real difference while working alongside a team that knows how to have fun while taking safety seriously.

If you’re ready to protect the fun, support your team, and help create unforgettable guest experiences, we want to meet you!

Benefits

Pay Range

USD $15.00/Hr.

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Working at Merlin

3 office days / week – HQ/Office-based roles. (On-site roles are fixed to a location.)

A little flex time – varies by role

Company employees:

22,000

Gender diversity (m:f):

52:48

Hiring in countries

Company benefits

Annual bonus
Buy or sell annual leave
Charity donation scheme
Cycle to work scheme
Employee assistance programme
Employee discounts – 40% LEGO Discount
Enhanced pension match/contribution
Eye Care Support
Family health insurance
Health insurance
Theme park discounts – free tickets to our attractions globally
Lunch and learns
In house training
Further education support
Open to part time work for some roles
Open to part-time employees
Mental health first aiders
Mentoring
Learning platform
Collaboration spaces
Modern office
Private booths
Employee recognition scheme
Volunteer days
On-site shower
Fully stocked snack cupboard
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