Join Merlin Entertainments as a Multi-Skilled Technician at London Dungeon & Shrek's Adventure in Greater London. This permanent, full-time role involves 40 hours per week maintaining rides, AV equipment, and building services with a starting salary of 47,370 GBP per year.
Requirements
Relevant engineering qualification such as an NVQ Level 3, Apprenticeship, City & Guilds, or BTEC (electrical or mechanical preferred).
Experience in attractions, leisure, manufacturing, or facilities management environments.
Experience with planned preventative maintenance and reactive repairs.
CMMS experience is desirable.
IOSH Working Safely is desirable.
Skills & Responsibilities
Maintenance and repairs: Carry out planned preventative and reactive maintenance across ride systems, AV equipment, and building services to minimize downtime.
Fault diagnosis: Identify and resolve mechanical, electrical, or audio-visual faults efficiently.
Compliance and safety: Complete statutory inspections and ensure all work adheres to risk assessments, permits to work, and company safety procedures.
Asset management: Keep accurate maintenance records and asset histories using a Computerised Maintenance Management System (CMMS).
Potential transition routes: People from maintenance engineering or facilities technician roles may bring strong diagnostic and repair skills, alongside meeting relevant technical qualifications.
Job description
What you'll bring to the team
Multi-Skilled Technician
Location: London Dungeon & Shrek's Adventure
Hours: 40 hours per week
Contract: Permanent - Salaried
Help keep the experiences our guests love running safely, reliably and at their best.
As a Technician, you’ll be part of the Technical Team working behind the scenes to keep our rides, AV equipment, building services and supporting infrastructure operating safely and efficiently.
From planned maintenance and inspections to diagnosing faults and getting equipment back up and running, you’ll play an important part in keeping our attractions, at London Dungeons and Shrek's Adventure, available for our guests. You’ll combine hands-on technical expertise with a strong focus on safety, compliance and continuous improvement.
It’s a practical, varied role where teamwork matters and no two days need look quite the same.
What you’ll be doing
Carry out planned preventative and reactive maintenance across ride systems, AV equipment, building services and associated infrastructure.
Diagnose faults, complete repairs and safely get equipment back into operation, helping to minimise downtime.
Complete daily, weekly, monthly and statutory inspections in line with maintenance schedules and manufacturer requirements.
Put safety first, ensuring work meets company procedures, risk assessments, permits to work and statutory requirements.
Respond promptly to technical issues and operational breakdowns to help keep our attractions running.
Keep accurate maintenance records, work orders, inspection reports and asset histories through the CMMS.
Get involved in equipment installations, modifications, upgrades and continuous improvement projects.
Work alongside contractors and specialist engineers during maintenance and statutory inspections.
Look after tools, equipment, spare parts and workshop areas, keeping everything safe, organised and ready to go.
Play an active part in our safety culture by spotting hazards, reporting defects and suggesting ways we can improve.
Take part in the out-of-hours support rota where required.
Qualifications & Experience
Experience
Experience within the attractions, leisure, entertainment, facilities management, manufacturing, or similar engineering environment.
Experience carrying out planned preventative maintenance and reactive repairs.
Fault diagnosis on mechanical, electrical, ride, or audio-visual systems.
Experience working in a customer-focused, operational environment.
Experience using Computerised Maintenance Management Systems (CMMS) is desirable.
Qualifications
Relevant engineering qualification (NVQ Level 3, Apprenticeship, City & Guilds, BTEC, or equivalent).
Electrical or mechanical engineering qualification preferred.
IOSH Working Safely (desirable).
Benefits
‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
28 days holiday, raising to 30 after a year and then an additional day every year to 33 days.
Company bonus
Private pension scheme
40% discount online off LEGO
25% discount in our on-site retail shops and restaurants
Ongoing training and development opportunities
Plus, many more…
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at Recruitment@Merlinentertainments.biz and one of the team will get back to you as soon as possible.
