Hotel Front Office Host

What you'll bring to the team

• A friendly, approachable, and professional attitude.
• A passion for delivering exceptional guest experiences and creating memorable stays.
• Excellent customer service and communication skills.
• The ability to confidently interact with guests and provide accurate information about their stay.
• A proactive approach to maintaining high standards and completing operational tasks.
• Strong attention to detail and a commitment to cleanliness and presentation.
• The ability to handle guest feedback and resolve minor issues positively and professionally.
• Integrity and responsibility when handling guest property and belongings.
• A team-focused mindset with the ability to work closely with Front Office and Housekeeping colleagues.

Qualifications & Experience

• Previous experience in a customer service, hospitality, retail, or guest-facing role.
• Experience dealing with customers in a professional and friendly manner.
• Strong verbal communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Comfortable working towards KPI targets and encouraging guest survey participation.
• A willingness to learn and follow company procedures and standards.
• Previous hotel, accommodation, or front office experience is desirable but not essential.

Benefits

• A competitive hourly rate
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
• 25% discount in our on-site retail shops and restaurants
• 40% discount on Lego
• Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
• Ongoing training and development opportunities

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £12.92/Hr.