Hotel Front Office Host

What you'll bring to the team

Hotel Front Office Host

Location: Thorpe Park Resort

We're recruiting for a Hotel Front Office Host at Thorpe Park Resort. If you have a passion for customer service and enjoy creating memorable experiences, you'll be the first point of contact for our guests, providing a warm welcome and helping to ensure every stay is unforgettable on an island like no other. What you'll be doing:

• Welcoming guests to the Shark Cabins, checking them in and out, and ensuring they have everything they need for a great stay
• Managing guest luggage, keeping the Cabins Shop stocked, and maintaining high standards through daily and weekly checks
• Working closely with Housekeeping on room allocations, cabin status, and special guest requirements
• Handling guest feedback and queries professionally, while caring for guest property and following all procedures
• Sharing information about the Resort, encouraging guest feedback, and helping create memorable experiences from arrival to departure

Qualifications & Experience

Due to the nature of this role we can only accept applications from candidates 18 and over.

• A friendly and approachable personality with a passion for helping others
• A commitment to delivering exceptional customer service
• Enthusiasm for creating memorable experiences for every guest
• A trustworthy and professional approach when handling guest property
• Previous experience in a customer-facing role is beneficial, but not essential if you have a positive attitude and willingness to learn

Benefits

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities
• Plus, many more...

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.