Ride Host

Job Description

What you'll bring to the team

Ride Host

Location: Alton Towers Resort

Hours/Availability: Must be able to work any 5 out of 7 days

Please note that while you are applying for roles within specific home departments such as Ride Host, Retail, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.

Are you looking for an exciting, fun-filled role in a world-famous theme park? Alton Towers Resort is on the lookout for enthusiastic colleagues to join our team as Ride Hosts!

Candidates must be 18 and over.

About the Role:

As a Ride Host, you’ll be the face of Alton Towers Resort, ensuring all our guests have a magical and safe experience. You’ll be responsible for assisting with the smooth running of our world-class rides, helping to create memories for families, friends, and thrill-seekers!

Your key responsibilities will include:

• Working on our rides and attractions with a focus on safety and efficiency
• Engaging with guests to provide exceptional customer service
• Assisting with guest queries and ensuring their needs are met
• Managing queues, helping guests access rides safely, and ensuring everyone follows safety procedures
• Reporting any operational issues or incidents to the operator
• Support in daily presentational duties of our rides and attractions

Why join us?

• A fun, dynamic environment: Be part of the magic in one of the UK’s most thrilling attractions.
• Exclusive colleague perks: Enjoy free tickets, discounts on food and retail, and other fantastic employee benefits at Merlin Entertainments attractions worldwide.

Please be advised we can only accept applications for this role from candidates that can offer full time availability working 5 out of 7 days across the week.

Qualifications & Experience

We’re looking for individuals who are:

• Due to the nature of this role we can only accept applications from candidates 18 and over
• Have full time availability to work any 5 out of 7 days
• Friendly and approachable with excellent communication skills
• Enthusiastic and willing to create a positive guest experience
• Comfortable working in a fast-paced, outdoor environment
• Ready to take on responsibility and ensure health and safety standards are met
• Able to work by themselves and as part of a team
• A head for heights would be beneficial
• No previous experience is necessary! We provide full training to all team members.

Benefits

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities
• Plus, many more...

Pay Range

Compensation between GBP £10.85/Hr.-GBP £12.71/Hr.