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Merlin β€’ Bloomington, MN, US

Guest Experience Lead: Snorkel Program

Employment type:Β  Part time
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Job Description

What you'll bring to the team

Guest Experience Lead Snorkel Program - SEA LIFE Minnesota

Ready to make a splash? 🌊 Join the team at SEA LIFE Minnesota as a Part-Time Guest Experience Lead for our Snorkel Program and help create safe, memorable, and truly unforgettable underwater experiences for our guests!

What You'll Do

  • Lead engaging, safe, and memorable snorkel experiences from start to finish.
  • Welcome guests, build their confidence, and demonstrate the proper use of snorkel equipment.
  • Keep the Snorkel Program running smoothly and on schedule while monitoring guest safety and experience both in and out of the water.
  • Share fun, accurate, and engaging information about Rainbow Reef, its animals, and their natural history.
  • Deliver educational talks, Behind-the-Scenes tours, and aquarium interpretation that bring the exhibits and animals to life.
  • Work collaboratively across touch pools and other guest-facing areas to create a seamless experience.
  • Address guest questions or concerns with professionalism and a positive attitude.
  • Maintain strong knowledge of aquarium exhibits, species, and program content so you can encourage curiosity and further learning.
  • Help maintain the highest standards of health, safety, and guest service.

Qualifications & Experience

What You'll Bring

  • Current Open Water Dive or Lifeguard Certification.
  • A fun, enthusiastic, and positive personality with a genuine passion for creating great guest experiences.
  • Excellent communication and customer service skills.
  • Confidence speaking to groups and engaging large crowds; public speaking experience is a plus.
  • Ability to work independently while also being a strong team player.
  • Reliable, punctual, and safety-minded.
  • Flexible availability, including weekends (required).
  • A love of animals, learning, and making a splash with guests! 🐠

Benefits

πŸŽ‰ Benefits of Joining Merlin Entertainments! πŸŽ‰

🎒 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. πŸŽ‘πŸ† Recognition Programs and Rewards: Celebrate your achievements and hard work!πŸ’Ό 401(k) Program: Save for the future with company matching contributions.πŸ“š Tuition Reimbursement Programs: Get support for further education and career growth.πŸš€ Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

USD $19.00/Hr.

Apply

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Working at Merlin

3 office days / week – HQ/Office-based roles. (On-site roles are fixed to a location.)

A little flex time – varies by role

Company employees:

22,000

Gender diversity (m:f):

52:48

Hiring in countries

Company benefits

Annual bonus
Buy or sell annual leave
Charity donation scheme
Cycle to work scheme
Employee assistance programme
Employee discounts – 40% LEGO Discount
Enhanced pension match/contribution
Eye Care Support
Family health insurance
Health insurance
Theme park discounts
Lunch and learns
In house training
Further education support
Open to part time work for some roles
Open to part-time employees
Mental health first aiders
Mentoring
Learning platform
Collaboration spaces
Modern office
Private booths
Employee recognition scheme
Volunteer days
Flex spring

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