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Merlin

Guest Experience Lead: Snorkel Program

Location:  Bloomington, MN, US
Location flexibility:  3 office days / week – HQ/Office-based roles. (On-site roles are fixed to a location.)
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Job Description

What you'll bring to the team

Guest Experience Lead Snorkel Program - SEA LIFE Minnesota

Ready to make a splash? 🌊 Join the team at SEA LIFE Minnesota as a Part-Time Guest Experience Lead for our Snorkel Program and help create safe, memorable, and truly unforgettable underwater experiences for our guests!

What You'll Do

  • Lead engaging, safe, and memorable snorkel experiences from start to finish.
  • Welcome guests, build their confidence, and demonstrate the proper use of snorkel equipment.
  • Keep the Snorkel Program running smoothly and on schedule while monitoring guest safety and experience both in and out of the water.
  • Share fun, accurate, and engaging information about Rainbow Reef, its animals, and their natural history.
  • Deliver educational talks, Behind-the-Scenes tours, and aquarium interpretation that bring the exhibits and animals to life.
  • Work collaboratively across touch pools and other guest-facing areas to create a seamless experience.
  • Address guest questions or concerns with professionalism and a positive attitude.
  • Maintain strong knowledge of aquarium exhibits, species, and program content so you can encourage curiosity and further learning.
  • Help maintain the highest standards of health, safety, and guest service.

Qualifications & Experience

What You'll Bring

  • Current Open Water Dive or Lifeguard Certification.
  • A fun, enthusiastic, and positive personality with a genuine passion for creating great guest experiences.
  • Excellent communication and customer service skills.
  • Confidence speaking to groups and engaging large crowds; public speaking experience is a plus.
  • Ability to work independently while also being a strong team player.
  • Reliable, punctual, and safety-minded.
  • Flexible availability, including weekends (required).
  • A love of animals, learning, and making a splash with guests! 🐠

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉

🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

USD $19.00/Hr.

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Working at Merlin

3 office days / week – HQ/Office-based roles. (On-site roles are fixed to a location.)

A little flex time – varies by role

Company employees:

22,000

Gender diversity (m:f):

52:48

Hiring in countries

Company benefits

Annual bonus
Buy or sell annual leave
Charity donation scheme
Cycle to work scheme
Employee assistance programme
Employee discounts – 40% LEGO Discount
Enhanced pension match/contribution
Eye Care Support
Family health insurance
Health insurance
Theme park discounts – free tickets to our attractions globally
Lunch and learns
In house training
Further education support
Open to part time work for some roles
Open to part-time employees
Mental health first aiders
Mentoring
Learning platform
Collaboration spaces
Modern office
Private booths
Employee recognition scheme
Volunteer days
On-site shower
Fully stocked snack cupboard
Apply

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