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Merlin

Guest Experience Host

Location:ย  Concord, NC, US
Location flexibility:ย  3 office days / week โ€“ HQ/Office-based roles. (On-site roles are fixed to a location.)
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Job Description

What you'll bring to the team

Guest Experience Host - SEA LIFE Charlotte

โœจ Got the magic to create unforgettable, joy-filled moments?๐Ÿ˜„ Want to spread smiles, spark laughter, and make every day feel like an adventure?๐ŸŒ Join Team Merlin and help create amazing memories for guests around the world!๐ŸŽ‰ Weโ€™re looking for fun-loving, energetic superstars to join our Guest Experience Team!

Responsibilities:

  • ๐Ÿ˜„ Bring big energyโ€”enthusiastic, assertive, and always showing off those Merlin Values!

  • ๐ŸŽ‰ Seek out guest interactions and spread nonstop fun vibes.

  • ๐Ÿšง Keep long lines safe, smooth, and stress-free for guests.

  • ๐Ÿ›๏ธ Keep public areas clean, tidy, and fully stocked for an awesome first impression.

  • ๐Ÿ”‘ Follow all opening and closing procedures to keep the attraction running like magic!

Qualifications & Experience

About You

  • ๐ŸŽข 6โ€“12 months of experience in attractions, entertainment, or customer service is a magical bonus!

  • ๐Ÿ˜„ Fun, dynamic, and friendly personality that lights up the room.

  • ๐Ÿ—ฃ๏ธ Great communication, listening, and people-boosting skills.

  • ๐Ÿš€ Self-motivated and ready to shineโ€”solo or with the team.

  • ๐Ÿ“… Super flexibleโ€”able to work days, nights, weekends, holidays, and special events!

Benefits

๐ŸŽ‰ Benefits of Joining Merlin Entertainments! ๐ŸŽ‰

๐ŸŽข Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. ๐ŸŽก๐Ÿ† Recognition Programs and Rewards: Celebrate your achievements and hard work!๐Ÿ’ผ 401(k) Program: Save for the future with company matching contributions.๐Ÿ“š Tuition Reimbursement Programs: Get support for further education and career growth.๐Ÿš€ Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! ๐ŸŒŸโœจ

Pay Range

USD $13.25/Hr.

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Working at Merlin

3 office days / week โ€“ HQ/Office-based roles. (On-site roles are fixed to a location.)

A little flex time โ€“ varies by role

Company employees:

22,000

Gender diversity (m:f):

52:48

Hiring in countries

Company benefits

Annual bonus
Buy or sell annual leave
Charity donation scheme
Cycle to work scheme
Employee assistance programme
Employee discounts โ€“ 40% LEGO Discount
Enhanced pension match/contribution
Eye Care Support
Family health insurance
Health insurance
Theme park discounts โ€“ free tickets to our attractions globally
Lunch and learns
In house training
Further education support
Open to part time work for some roles
Open to part-time employees
Mental health first aiders
Mentoring
Learning platform
Collaboration spaces
Modern office
Private booths
Employee recognition scheme
Volunteer days
On-site shower
Fully stocked snack cupboard
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Merlin

Guest Experience Host Admissions

Bloomington, US

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