Guest Experience and Operations Support Host

Job Description

What you'll bring to the team

Guest Experience & Operations Support Host

Location: The Cornish Seal Sanctuary, Gweek, Cornwall, TR12 6UG

Hours: 2 days per week - Thursday & Friday

Contract Type: Fixed Term Contract

This is a varied, hands-on role supporting our operations teams across the site. Responsibilities include welcoming and engaging with guests, assisting with parking and general enquiries, and helping to maintain high presentation standards alongside the housekeeping team. The role also involves driving an on-site vehicle to support guests, covering team breaks, and providing ad hoc support with cleaning or basic maintenance tasks as needed.

Must have Full UK driving licence.

Qualifications & Experience

• Previous experience in a customer-facing role desirable
• Strong communication and interpersonal skills, with the ability to engage confidently and warmly with a wide range of guests
• A proactive, flexible approach with a willingness to support across different departments and tasks
• Experience working in a fast-paced environment, with the ability to remain calm and organised during busy periods
• A team player with a positive attitude and a commitment to delivering excellent service standards
• Awareness of health & safety and cleanliness standards within a public-facing environment
• Full, clean driving licence

Benefits

• 40% online LEGO discount
• 25% discount on food and retail in our attractions
• Merlin Magic Pass - giving you free tickets to all Merlin Entertainment attractions worldwide for you, your family, and friends every year

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

From GBP £10.85/Hr.

SEA LIFE Trust Message

SEA LIFE Trust Message:Merlin Entertainments provides HR services for the SEA LIFE Trust and as part of this,all employees adhere to all Merlin Entertainments policies. Please be aware that you may receive correspondence from Merlin Entertainments regarding SEA LIFE Trust vacancies.