Hotel Nights Receptionist

Job Description

What you'll bring to the team

We have a new opening for a Nights Hotel Receptionist to join our Accommodation Team here at Warwick Castle, the UK’s most exciting Castle!

Warwick Castle offers a variety of accommodation for our guests to choose from. There is the Warwick Castle Hotel, where guests are dined and entertained like royalty before retreating to the stunning medieval-inspired rooms. We have our exclusive suites hidden within the castles 14th century towers to the magical Knights Village lodges as well as glamping tents.

Reporting to the Hotel Operations Manager, you the Nights Hotel Receptionist will be acting as an ambassador to the company and will assist the team in ensuring the friendly and efficient services to all our guests.

In this Hotel Receptionist position, you will maintain the smooth and effective running of the Hotel during the night. You’ll ensure the health and safety of all the guests and colleagues by conducting a nightly audit process and relevant checklists, addressing any inconsistencies which may arise.

You will be on have to help with any guest issues, managing potential complaints effectively, passing on any relevant information to the Hotel Operations Manager. In addition, you will be trained to assist in the unlikely event of site evacuations and contact emergency services as and when required.

This is a Seasonal position, offering shifts from 11pm -7am working a 5 day week which will include weekends and bank holidays.

Qualifications & Experience

• Excellent Customer Service and attention to detail

• Passion for the castle & guests

• Great organisational skills

• A friendly and welcoming personality

• Strong communicator

• Health and safety conscious

• Confident using computer systems

Benefits

Alongside working with a great team, we also offer:

• 25% discount in our retail shops and restaurants and 40% off LEGO online • Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year • Employee pricing up to 55% off cinema tickets

If you are interested in this opportunity and you would like to hear more, please click on the apply button now.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

We reserve the right to remove this vacancy advert early, should sufficient applications be acquired

Pay Range

Competitive