Front of House Assistant

Job Description

What you'll bring to the team

• A passion for delivering outstanding guest service and creating memorable experiences
• A positive, friendly, and approachable attitude when interacting with guests and colleagues
• Strong communication skills, with the ability to engage guests and provide clear information
• A proactive approach to problem solving and supporting smooth operations across Front of House
• Confidence working in a fast-paced, dynamic environment
• A strong team ethic, with the ability to build great working relationships
• Attention to detail, ensuring high standards of cleanliness, presentation, and safety are maintained
• Motivation to achieve targets, including guest satisfaction and sales performance
• A willingness to learn and develop knowledge of the resort and its products

Qualifications & Experience

• Previous customer service experience is desirable but not essential
• Experience working in a fast-paced or guest-facing environment is advantageous
• Strong interpersonal and relationship-building skills
• Ability to work both independently and as part of a team
• Good problem-solving and decision-making skills
• A high level of self-motivation and reliability
• Willingness to follow company procedures, including health & safety policies
• Flexibility to work across different Front of House areas, including car park and admissions

Benefits

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in our retail shops and restaurants
• 40% discount online off LEGO, and much more!
• Free bus from Staines station for all employees
• Fortnightly pay
• Free staff parking
• Ongoing training & development to have a longer-term career in Merlin
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.

Pay Range

Competitive