Merlin • Winter Haven, 33884, US

Front Desk Associate - PT

Employment type: Part time

Salary: $14 per hour

Apply now

Job Description

What you'll bring to the team

Become part of the magic at LEGOLAND® Florida Resort, where we create unforgettable experiences for families from around the world! We’re looking for an enthusiastic and guest-focused Front Desk Office Associate to help bring our playful, energetic brand to life.

Candidates should ideally have 6 months to a year of front facing customer service.

Must be able to work a flexible schedule including evenings, weekends and holidays.

What you’ll be doing…

Welcome guests with a warm, friendly LEGOLAND® greeting and create a memorable first impression.
Assist guests with check-in/check-out, questions, special requests, and concerns while delivering outstanding service.
Accurately process payments, reservations, changes, and cancellations according to hotel policies.
Handle incoming/outgoing calls through the PBX system with prompt, courteous communication.
Work closely with guest services, housekeeping, engineering, and safety teams to meet guest needs.
Multi-task in a fast-paced environment while keeping operations organized and on track.
Maintain cash controls, balance your shift, and complete required cash drops.
Support a fun, team-oriented environment built on respect, professionalism, and exceptional service.
Protect guest and employee confidentiality and follow all policies and procedures.
Assist with emergencies by contacting the proper personnel when needed.

Qualifications & Experience

Who we’re looking for…

High school diploma or GED (or equivalent education/experience) preferred
1 year of hotel front office experience preferred (not required)
Experience with hotel property management systems or similar platforms preferred
Ability to speak and write English clearly and fluently
Strong customer service skills with a professional demeanor
Effective verbal and written communication skills
Proven conflict resolution abilities
Leadership skills that support team and business improvement initiatives
Ability to stand for sustained periods of time to attend on-site meetings, perform paperwork activities.
Must be able to work a flexible schedule including evenings, weekends and holidays.

Benefits

Pay Range

USD $14.25/Hr.

Apply now

Company benefits

Annual bonus

Buy or sell annual leave

Charity donation scheme

Cycle to work scheme

Employee assistance programme

Employee discounts – 40% LEGO Discount

Enhanced pension match/contribution

Eye Care Support

Family health insurance

Health insurance

Theme park discounts

Lunch and learns

In house training

Further education support

Open to part time work for some roles

Open to part-time employees

Mental health first aiders

Mentoring

Learning platform

Collaboration spaces

Modern office

Private booths

Employee recognition scheme

Volunteer days

Working at Merlin

Company employees:

22,000

Gender diversity (m:f):

52:48

Hiring in countries

Australia

Canada

Denmark

Germany

Italy

Malaysia

Netherlands

United Kingdom

United States

Office Locations

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Job Description

What you'll bring to the team

Candidates should ideally have 6 months to a year of front facing customer service.

Must be able to work a flexible schedule including evenings, weekends and holidays.

What you’ll be doing…

Welcome guests with a warm, friendly LEGOLAND® greeting and create a memorable first impression.

Assist guests with check-in/check-out, questions, special requests, and concerns while delivering outstanding service.

Accurately process payments, reservations, changes, and cancellations according to hotel policies.

Handle incoming/outgoing calls through the PBX system with prompt, courteous communication.

Work closely with guest services, housekeeping, engineering, and safety teams to meet guest needs.

Multi-task in a fast-paced environment while keeping operations organized and on track.

Maintain cash controls, balance your shift, and complete required cash drops.

Support a fun, team-oriented environment built on respect, professionalism, and exceptional service.

Protect guest and employee confidentiality and follow all policies and procedures.

Assist with emergencies by contacting the proper personnel when needed.

Qualifications & Experience

Who we’re looking for…

High school diploma or GED (or equivalent education/experience) preferred

1 year of hotel front office experience preferred (not required)

Experience with hotel property management systems or similar platforms preferred

Ability to speak and write English clearly and fluently

Strong customer service skills with a professional demeanor

Effective verbal and written communication skills

Proven conflict resolution abilities

Leadership skills that support team and business improvement initiatives

Ability to stand for sustained periods of time to attend on-site meetings, perform paperwork activities.

Must be able to work a flexible schedule including evenings, weekends and holidays.

Benefits

Pay Range

USD $14.25/Hr.