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Merlin

Ecommerce Manager Short Breaks

Location:  Greater London-London, SE1 9AX, UK
Location flexibility:  3 office days / week – HQ/Office-based roles. (On-site roles are fixed to a location.)
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Job Description

What you'll bring to the team

Ecommerce Manager Short Breaks

Location: London, Arbor

Hours: 37.5 hours per week

Contract Type: Fixed Term until August 2027

We're looking for an experienced eCommerce Manager to lead the digital performance of our Short Breaks and hotel offering across web and app platforms. Reporting to the Direct Sales Director, you'll be responsible for optimising the end-to-end online booking experience, ensuring our hotel packages, pricing, content, and campaigns are delivered seamlessly and achieve strong commercial results.

This is a hands-on role that combines digital trading, website optimisation, conversion rate improvement, and content management. You'll work closely with Commercial, Marketing, CRM, Paid Media, and Digital Performance teams to deliver engaging customer journeys, improve website performance, and maximise online revenue. Using data, insights, and continuous testing, you'll identify opportunities to enhance the customer experience, improve conversion rates, and support the successful execution of key business initiatives.

Qualifications & Experience

To be successful in this role, you'll bring:

  • Previous experience in eCommerce, digital trading, website optimisation, or a similar commercial digital role.
  • Strong analytical skills with the ability to interpret performance data and translate insights into action.
  • Advanced Excel skills and experience producing reports and performance analysis.
  • Knowledge of web analytics platforms, customer journey optimisation, and A/B testing methodologies.
  • Experience managing website content, campaigns, and digital merchandising activities.
  • Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Excellent stakeholder management and communication skills, with the ability to collaborate across functions.
  • A proactive, detail-oriented approach with a strong sense of ownership and accountability.
  • Experience with Accesso, Umbraco, or similar content management and booking platforms is advantageous.
  • Experience within the travel, hospitality, leisure, entertainment, or tourism sectors is highly desirable.

Benefits

  • A competitive annual salary
  • 33 days holiday (including bank holidays)
  • ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
  • Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
  • Company bonus
  • Private pension scheme
  • 40% discount online off LEGO
  • 25% discount in our on-site retail shops and restaurants
  • Ongoing training and development opportunities
  • Plus, many more…

Pay Range

Competitive

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Working at Merlin

3 office days / week – HQ/Office-based roles. (On-site roles are fixed to a location.)

A little flex time – varies by role

Company employees:

22,000

Gender diversity (m:f):

52:48

Hiring in countries

Company benefits

Annual bonus
Buy or sell annual leave
Charity donation scheme
Cycle to work scheme
Employee assistance programme
Employee discounts – Up to 40% LEGO Discount
Enhanced pension match/contribution
Eye Care Support
Family health insurance
Health insurance
Theme park discounts – free tickets to our attractions globally
Lunch and learns
In house training
Further education support
Open to part time work for some roles
Open to part-time employees
Mental health first aiders
Mentoring
Learning platform
Collaboration spaces
Modern office
Private booths
Employee recognition scheme
Volunteer days
On-site shower
Fully stocked snack cupboard
Apply

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