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Merlin

Admissions Supervisor

Location:  Bloomington, MN, US
Location flexibility:  3 office days / week – HQ/Office-based roles. (On-site roles are fixed to a location.)
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Job Description

What you'll bring to the team

Lead the Front Door to Amazing Experiences!

Are you a passionate leader who thrives in a fast-paced, guest-focused environment? Do you love developing teams, driving results, and creating unforgettable experiences? If so, we have an exciting opportunity for you to join our team as an Admissions Supervisor.

As an Admissions Supervisor, you'll play a key role in ensuring every guest receives a world-class welcome from the moment they arrive. You'll lead and inspire the Admissions Team, champion exceptional customer service, and help deliver operational excellence while supporting the overall success of the attraction.The ideal candidate is open to a flexible schedule. Previous customer service and sales experience preferred.

What You'll Be Doing

As our Admissions Supervisor, you will:

  • Lead the day-to-day operation of the Admissions Department, ensuring a safe, smooth, and efficient guest experience.
  • Inspire, coach, and develop a high-performing team dedicated to delivering outstanding customer service.
  • Partner with the leadership team to create and implement strategies that elevate the guest experience and exceed expectations.
  • Drive a culture of engagement, accountability, teamwork, and recognition across the department.
  • Support attraction-wide initiatives focused on guest satisfaction, revenue growth, and commercial success.
  • Motivate frontline teams to identify sales opportunities and maximize secondary spending performance.
  • Recruit, interview, and onboard top talent to strengthen the guest experience team.
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  • Ensure operational standards, safety procedures, presentation, and technical performance remain exceptional at all times.
  • Investigate and resolve register discrepancies while maintaining strong operational controls.
  • Train across multiple areas of the attraction and serve as a Duty Manager when required.
  • Champion company values and act as a role model for service excellence across the attraction.

    • Qualifications & Experience

    What We're Looking For

    We're seeking a confident and energetic leader who:

    • Has previous supervisory or leadership experience in hospitality, attractions, retail, tourism, entertainment, or a guest-facing environment.
    • Is passionate about delivering exceptional customer experiences.
    • Has strong coaching and team development skills.
    • Can motivate and engage teams to achieve operational and commercial goals.
    • Thrives in a dynamic, fast-paced environment.
    • Demonstrates excellent communication, problem-solving, and decision-making abilities.
    • Leads with positivity, professionalism, and a hands-on approach.

    Education and Experience:

    High school diploma or GED required. College degree preferred. At least two years of supervisory experience in an admissions-based environment, visitor attraction or retail outlet. Maintaining the highest level of service in an efficient, professional manner. Good people management and communication skills. Motivating and inspirational. Sales and computerized till systems skills. Working on multiple projects simultaneously and multi-task.

    Benefits

    🎉 Benefits of Joining Merlin Entertainments! 🎉

    🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

    Pay Range

    USD $23.00/Hr.

    Working at Merlin

    3 office days / week – HQ/Office-based roles. (On-site roles are fixed to a location.)

    A little flex time – varies by role

    Company employees:

    22,000

    Gender diversity (m:f):

    52:48

    Hiring in countries

    Australia

    Belgium

    Canada

    Denmark

    Iceland

    Italy

    Netherlands

    United Kingdom

    United States

    Office Locations

    Company benefits

    Annual bonus
    Buy or sell annual leave
    Charity donation scheme
    Cycle to work scheme
    Employee assistance programme
    Employee discounts – 40% LEGO Discount
    Enhanced pension match/contribution
    Eye Care Support
    Family health insurance
    Health insurance
    Theme park discounts – free tickets to our attractions globally
    Lunch and learns
    In house training
    Further education support
    Open to part time work for some roles
    Open to part-time employees
    Mental health first aiders
    Mentoring
    Learning platform
    Collaboration spaces
    Modern office
    Private booths
    Employee recognition scheme
    Volunteer days
    On-site shower
    Fully stocked snack cupboard