Admissions Supervisor

Job Description

What you'll bring to the team

We’re currently recruiting for an Admissions Supervisor to work across Shrek’s Adventure! London and the London Dungeon. Working across both landmark attractions you will be interacting with our guests either on their journey to Far, Far Away to find Shrek or on their way to Traitors Gate to have their heads chopped off! (just a little different ‘ey!).

Whilst leading a team of Admissions Hosts, you’ll be passionate about the safe operation and management of the attraction’s entrances, along with driving sales to improve cluster and premium ticket penetration. You will also ensure that all areas are kept in a clean and tidy manner throughout the day all whilst ensuring the team are always delivering elite customer service.

You’ll be responsible for the training and development of your team and will therefore embrace a passionate approach to guest care and actively encourage and support new and innovative ideas from your team.

This is a permanent role, contracted to 30 minimum guaranteed hours per week. Our attractions are open daily and so full availability is needed, including weekends, bank holidays and during peak seasons.

So, if you want to be involved in creating magical experiences, we want to hear from you!

Qualifications & Experience

You’ll fit right in if you have:

• Expertise in driving ticket sales and revenue growth
• Previous line management experience
• Attention to detail and awareness of batch flow attraction operation
• Experience in improving customer service scores
• Previous experience in an admissions or ticketing role
• The ability to deliver engaging and motivational briefings

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: Free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £14.53/Hr.