Admissions Manager

What you'll bring to the team

Fancy working across two of London’s most iconic attractions, helping guests begin their adventure to Far Far Away at Shrek’s Adventure! London or descend into the dark history of the capital at the London Dungeon? We’re on the lookout for an Admissions Manager working an average of 40 hours per week across 5 days from 7. This includes weekends, bank holidays and peak trading periods.

Working here feels pretty outstanding and our Admissions team plays a critical role in shaping the guest experience from the moment visitors arrive. We're looking for someone who is passionate about delivering exceptional service, driving commercial performance and leading high-performing teams across two busy attractions.

As an Admissions Manager, you'll lead the day-to-day operation of the Admissions departments at both attractions, ensuring a seamless guest journey while maximising sales performance, operational efficiency and guest satisfaction. You'll inspire and develop your team, creating a positive, high-energy environment that delivers memorable experiences and commercial success.

Health and Safety is our top priority, so you'll ensure the highest operational standards are maintained, supporting safe and efficient operations while acting as a role model for your team.

Our attractions are open daily, so flexibility is essential. As part of the attraction leadership team, you'll also take part in Duty Manager and First Aid coverage responsibilities when required.

Qualifications & Experience

• Proven experience leading teams within a fast-paced, customer-focused environment
• A genuine passion for delivering exceptional guest experiences
• Strong commercial awareness with experience driving revenue, sales performance and operational KPIs
• The ability to motivate, coach and develop teams to achieve their full potential
• Excellent organisational skills and the ability to manage multiple priorities effectively
• Confidence making decisions and solving problems in a dynamic operational environment
• Experience managing staffing levels, labour budgets and operational efficiency
• Strong stakeholder management skills with the ability to build relationships across departments and external partners
• Experience working with ticketing, admissions, retail or hospitality operations would be highly beneficial
• A strong commitment to Health & Safety, compliance and operational excellence
• The ability to remain calm under pressure while maintaining high standards of guest care
• A proactive approach to continuous improvement, innovation and team engagement

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: Free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Enjoy the Ride Pass: Giving you and 5 others a Merlin annual pass (Gold edition)
• X2 volunteer days per year
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

GBP £33,250.00/Yr.