Admissions and Car Parks Host

Job Description

What you'll bring to the team

Admissions and Car Park Host

Location: Warwick Castle

Hours: Minimum of 5 hours per week, with availability to work weekends

This is a 2026 seasonal role, availability and commitment is most important to support our visitors and guests during the day and at our scheduled evening events!

Be the first point of contact for guests and deliver exceptional service in line with Warwick Castle and Merlin standards. You’ll support smooth entry, parking, and ticketing while promoting our brand and products.

Roles & Responsibilities

• Welcome guests and provide friendly, efficient assistance.
• Handle ticket sales, scanning, and queue management using Accesso system.
• Direct traffic and park cars/coaches safely following risk assessments.
• Promote Warwick Castle experiences and Merlin products.
• Maintain up-to-date product knowledge and brand presentation.
• Resolve guest enquiries and escalate issues promptly.
• Support revenue growth through upselling (e.g., Castle Dungeon, Annual Passes).
• Ensure compliance with financial procedures and accurate till transactions.
• Contribute ideas for improving service and operations.
• Work as part of a positive, team-focused environment.

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.

Qualifications & Experience

• Strong customer service skills with a friendly, professional approach.
• Clear communication and ability to handle guest queries confidently.
• Team player with a positive attitude in a fast-paced environment.
• Comfortable working outdoors and on your feet for long periods.
• Must be flexible, available to work weekends, bank holidays.

Benefits

Alongside working with a great team and marine life, we also offer:

• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Employee pricing up to 55% off cinema tickets

If you are interested in this opportunity and you would like to hear more, please click on the apply button now.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

We reserve the right to remove this vacancy advert early, should sufficient applications be acquired.

Pay Range

GBP £12.81/Hr.