Ticketing & Merchandising Specialist

Job Description

What you'll bring to the team

We’re looking for a Ticketing & Merchandising Specialist to join our UK Ticket & Merchandising team and help shape the future of how millions of guests experience Merlin attractions.

If you're a systems wizz and looking for a career that will allow you to stand out and fulfil your potential, then this Ticketing and Merchandising Specialist role is for you!

In this dynamic and autonomous role, you’ll play a vital part in managing and optimising Merlin’s ticketing systems (including Accesso) to support the success of our attractions across the region. You’ll collaborate with marketing, trade, operations and finance teams to ensure ticketing strategies are executed seamlessly and efficiently – driving both sales and guest satisfaction.

What You’ll Be Doing

• Configuring, testing, and launching new ticketing packages with internal teams and external partners.
• Ensuring accurate setup and timely updates across all attractions, meeting SLAs and audit standards.
• Conducting thorough testing and peer reviews before go-live to guarantee quality and consistency.
• Maintaining best practices in merchandising presentation and ticketing integrations.
• Supporting audits, providing training, and sharing expertise with internal stakeholders.
• Contributing to cross-regional projects and continuous improvement initiatives within the Global Ticketing Team.

This is a full-time, fixed-term contract.

Qualifications & Experience

• Proven experience managing ticketing and eCommerce applications, with knowledge of Accesso or similar systems highly desirable.
• Demonstrable ability to build relationships with vendors, business partners, and internal stakeholders.
• Familiarity with Merlin’s brands, product offerings, and operational processes is an advantage.
• Proficient in written and spoken English; additional language skills are beneficial.

You’ll Also Need To Be…

• Detail focused, ensuring all data and systems are accurate and meet compliance standards.
• Proactive in problem-solving: Quickly adapting to challenges and able to develop innovative solutions.
• An effective communicator, able to collaborate with cross-functional teams and external partners.
• Self-motivated with the ability to work independently and manage priorities effectively.

Benefits

• 40% off LEGO online
• 25% discount in our retail shops and restaurants
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

Competitive