Technical Architect Manager

Job Description:

Key Responsibilities

1. People Leadership & Associate Development

• Lead, inspire, and manage a high-performing global team of T1 and T2 Technical Architects specializing in Azure IS, SAP BTP IS, MuleSoft, Solace, and OpenText.

• Drive the professional development of your team by creating robust Individual Development Plans (IDPs), defining technical training paths, and facilitating advanced certifications.

• Conduct regular performance reviews, offer structured technical and leadership coaching, and cultivate an inclusive engineering culture aligned with our Five Principles.

• Perform resource capacity planning and talent acquisition, managing the mix of internal Associates and external consulting resources to meet enterprise demands.

2. Platform Strategy, Architecture & Technical Governance

• Partner with the Global Integration Hub Director to define, refine, and execute the global integration strategy and long-term multi-iPaaS technology roadmap.

• Establish and run the Technical Design Authority (TDA) for integration, setting strict design patterns, reusable frameworks, and architectural guardrails for API-led, event-driven, and file-based (B2B EDI) interfaces.

• Oversee and align platform-level technical strategies, including:

• Azure Integration Services (Azure IS): Orchestrating secure cloud-native pipelines.

• SAP BTP Integration Suite (SAP BTP IS): Enforcing "Clean Core" standards and transitioning legacy SAP PI/PO interfaces.

• MuleSoft Anypoint Platform: Governing global API management, security, and developer portals.

• Solace PubSub+: Managing the global real-time event-driven mesh structure.

• OpenText: Directing standard EDI/B2B patterns across global logistics networks.

• Drive technical platform lifecycles, ensuring proactive upgrades, deprecation of legacy frameworks, and minimal platform-level technical debt.

3. Day-to-Day Technical Operations & Incident Management

• Serve as the ultimate engineering escalation point for critical P1/P2 production incidents, platform performance bottlenecks, and security exposures within the Integration Hub.

• Maintain absolute visibility into daily platform performance, error rates, and environment health, holding your team accountable for proactive system tuning and optimized configurations.

• Direct root-cause analysis (RCA) investigations for major incidents, ensuring long-term technical remediations are fully implemented across platforms to prevent recurrence.

• Collaborate with DevOps and Platform squads to continuously improve release management, automated CI/CD pipelines, and infrastructure-as-code deployments.

4. Segment Engagement & Demand Alignment

• Build and sustain strong relationships with Segment IT Architects, Solution Architects, and Digital Technologies leads across global business areas.

• Serve as a strategic technical advisor during early project discovery phases, converting high-level segment demands into optimal integration architecture recommendations.

• Ensure your team of architects is aligned to support segment timelines, validating that segment-led integration builds adhere fully to corporate architecture guidelines.

5. Vendor Relationships, Budgets & Cross-Charges

• Manage technical partner relationships with core platform vendors (e.g., Microsoft, SAP, MuleSoft, Solace) to ensure high-quality software support and alignment with their technology roadmaps.

• Oversee the technical delivery of strategic platform SI partners and system integration vendors, evaluating contract compliance and technical output.

• Collaborate with the Director on budgeting, tracking platform licensing fees, forecasting cloud usage, and coordinating internal cross-charges across segments based on platform resource consumption.

Required Experience & Qualifications

Leadership & Management Experience

• People Leadership: Minimum of 3+ years of experience directly managing technical teams (architects, senior developers, or platform engineers) in a global, distributed environment.

• Strategic Thinker: Proven track record of translating complex corporate business strategies into actionable, long-term technical architectures and platform goals.

• Associate Development: Demonstrated success in coaching, mentoring, and structurally upskilling junior and senior technical professionals.

Industry & Domain Expertise

• CPG/FMCG Domain Knowledge: 8+ years of integration experience, with substantial exposure to global Consumer Packaged Goods or high-volume manufacturing environments.

• Core Business Flow Familiarity: Deep understanding of global supply chain processes, including Order-to-Cash (O2C), Procure-to-Pay (P2P), Warehouse Management Systems (WMS), and GS1 standards.

Technical Stack & Platform Expertise

• Multi-Platform Architect Mastery: Strong, hands-on background (historically or currently) in at least two of the following, and high literacy in the remaining:

• Azure IS (Logic Apps, Service Bus, Event Grid, API Management).

• SAP BTP IS (CPI, SAP API Management, SAP Event Mesh).

• MuleSoft Anypoint Platform (API-led connectivity, CloudHub).

• Solace PubSub+ (Event-driven architectures, enterprise event mesh).

• OpenText (B2B EDI integrations, managed file transfers).

• Enterprise Security Standards: Strong knowledge of cloud security, IAM, network configurations, OAuth 2.0, SAML, and data protection compliance (GDPR, CCPA).

Soft Skills & Collaboration

• Communication & Influence: Exceptional capability to articulate deep, complex technical decisions, risks, and trade-offs clearly to executive stakeholders (e.g., Segment Directors) and junior developers alike.

• Problem-Solving: Strong, calm, and analytical leadership during high-pressure system outages or critical engineering blockers.

• Values-Oriented: Commitment to leading through the lens of a principles-driven corporate culture, demonstrating mutuality, high responsibility, and trust.

Education & Certifications

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Technology, or equivalent practical experience.

• Highly Desirable Certifications: Advanced certifications in Azure Architecture, SAP BTP, MuleSoft, Solace, or ITIL/TOGAF.

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