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Mars

Specialist – Commercial Operations (Packaging)

Location:  IND-Maharashtra-Mumbai | India
Location flexibility:  1 office day / week, 2 office days / week, 3 office days / week, 4 office days / week
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Job Description

Job Description:

Job Purpose

The job holder will be responsible for managing the India packaging supplier base across specific packaging categories, including Rigids, Paperboard Packaging, and Miscellaneous Packaging.

The role will be responsible for ensuring seamless pack-material connectivity for New Product Development (NPD) projects within the assigned categories, while also acting as a key interface between material planners and suppliers to resolve day-to-day operational challenges.

Key responsibilities include ensuring the timely and reliable supply of packaging materials to factories in line with established service and delivery KPIs defined by relevant internal stakeholders. The individual will work closely with cross-functional teams and external suppliers to identify issues, drive resolution, and ensure continuity of supply.

The role requires strong stakeholder management and supplier relationship management skills, with the ability to build effective relationships both externally with suppliers and internally with functions such as Supply Chain, Manufacturing, QFS, SQA and NPD Team.

The individual will play a critical role in translating business priorities into actionable supplier and supply-chain outcomes, while ensuring operational excellence and uninterrupted material availability.

Key Responsibilities:

Maximize value for money:

  • Ensure contractual allocation made by the sourcing manager.
  • Negotiate and challenge supplier's quality, price (category materials), service, lead times, minimum order quantities & payment terms to get the best value for every rupee spent.
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  • Provide the necessary support to INDIA sites Planning and Logistics in ensuring supply continuity.
  • Manage and provide input to Strategic Sourcing on overall suppliers performance (quality and service).
  • Provide the Commercial support to the NPD Team by:
  • Tracking NPDs for own categories.
  • Resolving supplier queries on Shade cards.
  • Timely highlighting the same to stakeholders for any delays and mitigation plan to address the same.
  • Support in supplier price contracting with SSM for new material codes.
  • Provide Commercial leadership to help resolve supplier issues and non-conformances.
  • Accountable for new supplier and specification introduction/changes including supplier screening, selection and follow up on validation with Supplier Quality Assurance and R&D.
  • Support Packs Commercial Operations Manager in execution of Value Leadership Projects.
  • Optimize and protect the supply chain

    • Contribute to World-class management of Working Capital through Day Raws and Packs Outstanding (DRPO) initiatives (e.g. stock reductions) for owned categories.
    • Ensure to attend and contribute to Planning-Commercial Meeting Every week.
    • Share formal Feedback on Quota allotment Vs. Actuals monthly.
    • Resolving Vendor Issues + Closing Service level Tickets.
    • Follow up with Planners to clear invoices in SAP to avoid payment delays.
    • Contract Amendment for Deviations + Quarterly Costing Amendment + Quota Amendment in accordance with the Sourcing Strategy.
    • Share Timely Raw Material Forecasts monthly to the suppliers as per their quota.
    • Support SQA in Non-conformance resolutions.

    Ensure responsible and continuous supply

    • Provide necessary support to sites planning and logistics in ensuring supply continuity, managing stocks and pipelines.
    • Ensure zero runouts due to materials availability.
    • Support SQA in developing supplier performance scorecards and provide commercial leadership for the proactive measurement of supplier performance (Supplier compliance scorecards).
    • Provide input to the sourcing manager on overall supplier performance.
    • Ensures that Continuous Improvement plans are in place and followed through with major suppliers with SQA and R&D Support.
    • Manage & develop day-to-day relationships with suppliers and provide commercial leadership to resolve disputes, supplier issues and non-conformance when site logistics and planning /SQA are unable to during the contractual period.
    • Support SQA/Site Logistics and planning to ensure raw suppliers commit to resolving all reported non-conformances (quality or service).
    • Responsible, in alignment with SQA, to ensure that specifications are industry appropriate and can be efficiently delivered by potential suppliers.
    • Work closely with internal stakeholders & SQA to minimize the risks on the factory by developing backups for all raw materials.
    • Attend FSMR Meeting and represent One Commercial Slide.
    • Accumulate all Packs input by W1 end to share SQA SPOC on time for the FSMR’s.
    • In addition, make sure Packs inputs are updated on time for factories FSMR to respective SPOC.
    • Support in Finance, PQM, QMS and Global Audits.
    • Ensure timely payment release of Vendors by resolution with and follow-ups with APP Team and Finance Team.

    Job Specifications:

    • Master’s Degree (MBA/IIP)
    • 3-5 years of Commercial/Purchasing experience preferably in the Fast-Moving Consumer Goods (FMCG) field
    • Fluent in English

    Working at Mars

    Hybrid

    Core hours 11–3

    Company employees:

    4,000 In the UK

    Gender diversity (m:f):

    57:43

    Hiring in countries

    Argentina

    Australia

    Austria

    Belgium

    Brazil

    Canada

    Chile

    China

    Czechia

    Denmark

    Egypt

    France

    Germany

    Greece

    Guatemala

    Hungary

    Office Locations

    Company benefits

    Open to part-time employees
    Open to job sharing
    Open to compressed hours
    Sabbaticals
    Enhanced maternity leave – 26 weeks at 90% pay
    Enhanced paternity leave – 26 weeks at 90% pay
    24 days annual leave + bank holidays
    “Pawternity” leave
    Pregnancy loss leave
    Bank holiday swaps
    Shared parental leave
    Adoption leave
    Family health insurance
    Pregnancy support
    Neonatal leave
    Faith rooms
    Meditation space
    Dog friendly office
    Dog friendly co-working space
    Annual bonus
    Employee discounts
    Cinema discounts
    Referral bonus
    Joining bonus
    Cycle to work scheme
    Electric Car Salary Sacrifice
    Enhanced pension match/contribution
    Theme park discounts
    Lunch and learns
    In house training
    Learning license
    Studying sabbaticals
    Open to part time work for some roles
    Menopause support
    On-site gym
    On-site barista
    Secure on-site parking
    On-site catering
    Private booths
    On-site wellness room
    Collaboration spaces

    Awards & Accreditations

    1st - Most Family Friendly Company

    1st - Most Family Friendly Company

    Flexa awards 2026
    3rd - Best Workplace Benefits

    3rd - Best Workplace Benefits

    Flexa awards 2026
    Most loved - Large companies

    Top 5 - Most loved - Large companies

    Flexa awards 2026
    Best Work-Life Balance

    Top 10 - Best Work-Life Balance

    Flexa awards 2026
    1st - Most Family Friendly Company

    1st - Most Family Friendly Company

    Flexa awards 2025
    2nd – Pet Friendly

    2nd – Pet Friendly

    Flexa awards 2025
    Most Flexible Company

    Top 5 - Most Flexible Company

    Flexa awards 2025
    Most Inclusive Company

    Top 5 - Most Inclusive Company

    Flexa awards 2025
    Best Work-Life Balance

    Top 10 - Best Work-Life Balance

    Flexa awards 2025
    Best Career Progression

    Top 10 - Best Career Progression

    Flexa awards 2025
    Best Workplace Culture

    Best Workplace Culture

    Flexa awards 2025
    Best Workplace Benefits

    Best Workplace Benefits

    Flexa awards 2025
    1st – Large companies

    1st – Large companies

    Flexa100 2024
    Consumer Goods

    Consumer Goods

    Industry awards 2023
    3rd – Large companies

    3rd – Large companies

    Flexa100 2023
    Retail & Ecommerce

    Retail & Ecommerce

    Industry awards 2022

    India

    Ireland

    Japan

    Kazakhstan

    Kenya

    Lithuania

    Malaysia

    Mexico

    Netherlands

    New Zealand

    Poland

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    Saudi Arabia

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