As the Sales Operations and Effectiveness Manager CEE at Royal Canin, you will drive commercial success across the region in a full-time, hybrid role based in Bucharest or any CEE cluster site with up to 50% remote work. You will optimize sales performance, manage Salesforce CRM, and lead digital transformation initiatives.
Requirements
Degree in Business, Economics, Sales, or a related field.
Experience in sales operations, sales effectiveness, business operations, or commercial excellence.
Hands-on experience with Salesforce or comparable CRM systems.
Experience leading system implementations or process improvements.
Fluent English; additional European language is an advantage.
Skills & Responsibilities
Salesforce CRM: Serve as business owner for Salesforce and related sales systems to ensure effective utilization.
Territory Planning: Optimize sales call plans, territory coverage, and route planning to maximize productivity.
Data Analytics: Monitor performance metrics and translate data into actionable business insights.
Technology Adoption: Implement new automation solutions and AI-enabled tools to increase efficiency.
Potential transition routes: People from Business Analyst or Commercial Excellence roles may bring strong data and stakeholder management skills, alongside meeting the required operational experience.
Job description
Job Description:
Sales Operations and Effectiveness Manager CEE (f/m/x)
Royal Canin, Sales Operations Department
Location: Bucharest or any CEE cluster site
Hybrid working model with up to 50% remote work
Are you passionate about improving sales performance through data, technology, and process excellence? Do you enjoy turning insights into action and helping teams work more effectively? Join us as a Sales Operations & Effectiveness Manager and help shape the tools, processes, and capabilities that drive commercial success across Europe.
What will be your key responsibilities?
Develop and continuously improve sales effectiveness frameworks, processes, and operating standards across the region.
Optimize sales call plans, territory coverage, and route planning to maximize field force productivity and return on investment.
Monitor performance metrics and sales effectiveness indicators, identifying opportunities for improvement and growth.
Act as the subject matter expert and primary point of contact for sales systems, tools, and operational processes.
Lead the adoption and implementation of new technologies, automation solutions, and AI-enabled tools to increase efficiency.
Partner with regional stakeholders, IT teams, and external providers to deliver system enhancements and new capabilities.
Serve as a key user and business owner for Salesforce CRM and related sales systems, ensuring an excellent user experience and effective system utilization.
Drive cross-functional projects focused on process optimization, operational excellence, and business transformation.
What are we looking for?
Degree in Business, Economics, Sales, or a related field.
Experience in sales operations, sales effectiveness, business operations, commercial excellence, or a similar area.
Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.
Hands-on experience with CRM platforms such as Salesforce or comparable sales management systems.
Experience leading or supporting system implementations, process improvements, or digital transformation initiatives.
Excellent communication and stakeholder management skills, with the ability to build effective partnerships across teams and functions.
Fluent English; knowledge of an additional European language would be an advantage.
Strong project management, planning, and organizational skills, with the ability to manage multiple priorities in a dynamic environment.
What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. A strong focus on learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.
