R&D Regional Systems Functional Analyst; Mars Global Services; Bangalore | Hyderabad | Pune

Job Description:

Role : R&D Regional Systems Functional Analyst

Location : Bengaluru/Hyderabad/Pune

Job Purpose

To continue to deliver our commitment to the Quality Principle and protect our investment in strategic digital R&D and Quality capabilities, the business requires the right level of sustained functional expert support. The Functional Expert organization ensures the sustainability and maintenance of deployed enterprise R&D Systems/Platforms in the region; expectation to deliver functional analysis and expertise to the Business across Mars Snacking, Petcare, and Food segments.

This role will work closely with the R&D Regional Systems Functional Experts, Key Business Users, and Corporate Product Owners. Day-to-day activities may include incident management, key user training support, translating business needs into technical requirements, defining test scripts, testing effective delivery of technical capability, analysis of issues and trends, root cause analysis, et al.

Job Responsibilities

Key/End User support and Knowledge Management

• Providing key user support as a point of escalation for system issues.
• Strong support for development and maintenance of key/end user training curriculum and training materials.
• Develops and maintains testing documentation (testing scenarios, scripts).
• Performance review of service level effectiveness (incident trends, SLAs) to drive continuous improvements.
• Partners with development team to support resolution of system issues/bugs.
• Drives rapid response to “Code Red” incidents and support technical teams by providing functional input into analysis, solutioning, testing and approval.

Governance (System process and data quality)

• Supports regional FEs in system/ data quality compliance and root cause analysis of gaps with key users/end users.