Guest Experience Supervisor

Job Description

Job Description:

📍 London, Leicester Square
💷 £32,600 - £36,700 Dependent on experience

🎁 + Performance Bonus & Exceptional Benefits

⏰ Hours: 40 per week, with shifts across 7 days between 6:30am and 11:30pm in line with store opening hours.

⭐ Why Join Us?

We care about the world and your future. Mars offers competitive compensation and benefits along with some great perks, like fun freebies and best-in-class development. As a Mars Associate, you have our ongoing commitment to your growth and development as you work across our world-famous brands. The world we want tomorrow starts with how we do business today, and we're here to support you every step of the way.

🎉 About the Role

Ready to turn every visit into a wow moment? As a Guest Experience Supervisor at the world‑famous M&M’S London Store, you’ll lead from the shop floor, delivering exceptional service and creating memorable guest experiences.

You’ll support and coach your team, ensure smooth day-to-day operations, and uphold brand, quality, and food safety standards — all while creating a fun, welcoming, and high-performing environment.

Working closely with management, you’ll help bring the magic of M&M’S to life and ensure every guest leaves with a smile.

🌟 What will be your responsibilities?

• Drive sales by delivering exceptional guest experiences and championing a “guest comes first” culture in a fun, inclusive environment with a ‘One for All and All for Fun’ mentality
• Lead on the shop floor as MOD, managing guest flow, minimising wait times, ensuring safety, and handling guest and Associate queries
• Support and coach associates on hospitality, product knowledge, selling, and working closely with merchandisers for stock replenishment
• Maintain high visual and product standards, ensuring displays are accurate, fully stocked, and aligned with floor plans
• Bring the brand to life through in-store experiences (e.g., candy wall, sampling, personalisation), while supporting data capture and guest engagement initiatives

✅ What We’re Looking For

• Proven experience leading and inspiring a team in a customer-focused environment
• Strong leadership background within a fast-paced retail or hospitality setting
• Excellent organisational and planning skills, with the ability to prioritise and keep store operations running smoothly
• Confident working with a range of stakeholders, from team members to store leadership, to ensure clear communication and collaboration
• Proactive in driving sales, maintaining high operational standards, and delivering a fun, engaging, and consistently high-quality guest experience

🌍 What You Can Expect from Mars

• Work alongside 130,000+ Associates worldwide guided by our Five Principles
• Be part of a purpose-driven company shaping “the world we want tomorrow”
• Access world-class training & development from day one
• Join a company with an industry-leading salary and benefits package