Director of Consultation Services, Europe and International

Job Description

Job Description:

An exciting opportunity awaits within the esteemed Mars Petcare Division, Science and Diagnostics, specifically for our renowned Antech Diagnostics brand. We are looking for a Director of Consultation Services to inspire and lead across our Europe and International region.

Antech Diagnostics is at the forefront of innovation in pet care, and as part of the Mars family, we are committed to creating A Better World for Pets. Our diverse team is dedicated to fostering growth and development while embracing inclusivity and diversity.

The Director of Consultation Services plays a pivotal role in leading a team of dedicated veterinarians and veterinary specialists. Together, we provide personalized telephonic support and guidance to clients worldwide, offering expert advice on diagnostic testing, laboratory results, treatment options, and case management. This position is remote, with a requirement for minimal 50% travel to ensure effective collaboration and support across international locations.

What are we looking for?

As the Director of Consultation Services, Europe and International, you will strategically lead our team of consultants and medical excellence to optimize efficiencies and foster sustainable growth. Your responsibilities will include ensuring the financial performance of our consultation and Medical Excellence services, as well as strategizing global partnerships to enhance effectiveness and efficiency. Additionally, you'll provide supervision, guidance, and monitoring of contract consultant efforts to meet performance expectations. Promoting team building and continuing education opportunities, resolving client relation issues promptly, and enhancing the client experience will be integral aspects of your role.

Maintaining a high-level knowledge of laboratory diagnostic testing best practices and prioritizing a client-first mentality throughout the organization will be paramount to your success.

What will be your key responsibilities?

• Exceptional leadership and interpersonal skills, fostering credibility and confidence.
• Proficient in persuasion, negotiation, and consensus-building.
• Drive change with problem-solving, creativity, and attention to detail.
• Strong analytical skills with a science and data-driven approach.
• Excellent English communication skills, conveying clinical standards effectively.
• Commitment to medical quality and ethical veterinary practices.
• Innovative thinking with meticulous attention to detail.
• Results-oriented work ethic and passion for helping people and animals.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proven ability to collaborate effectively with clients and management.
• Remote team management skills with high ethical standards.
• Doctor of Veterinary Medicine (DVM/VMD) degree or equivalent
• Board certification ideal, although other certifications might be considered.
• Minimum 5 years’ experience in clinical practice, post residency.
• Management experience leading a clinical group including clinical operations is a plus.
• Prior laboratory diagnostics experience a plus

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

#LI-CA1

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.