Customer Supply Representative

Job Description

Job Description:

Customer Supply Representative

Chicago, IL

As a Customer Supply Representative, you will manage the day-to-day order fulfillment process for your assigned customers. You will ensure accuracy, timeliness, and excellent service through proactive communication, system management, and collaboration with internal teams.

What are we looking for?

Minimum

• 1+ years of experience in order fulfillment, supply chain, or customer logistics

• 1+ year experience working with Uber Freight TMS system

• Working knowledge of ERP systems and EDI tools

• Strong organizational skills with the ability to multitask in a fast-paced environment

• Attention to detail and a proactive mindset toward issue resolutio

• Strong interpersonal and communication skills to build cross-functional relationships

• Working knowledge of Microsoft Office Suite, particularly Excel and Outlook

Preferred

• Bachelor's degree

• Proficient in SAP

• Experience utilizing PowerPoint

What will be your key responsibilities?

• Manage customer orders in SAP, including manual entries, troubleshooting errors, and resolving fulfillment issues such as EDI errors, substitutions, and shortages.

• Track and report daily service metrics (e.g., OTIF, Casefill), respond to customer scorecards, and contribute to bracket compliance strategy and allocation management.

• Build and maintain strong relationships with customers, serving as a key point of contact and supporting clear, timely communication.

• Collaborate with Sales, Finance, Logistics, Demand, and Supply to ensure service execution, pricing accuracy, deduction validation, and smooth handoffs across functions.

• Participate in S&OE meetings to stay aligned on inventory, product availability, and service risks.

• Own and update customer setup details, manage portal usage, and lead new account transitions or updates.

• Support service and quality escalations across internal teams, maintain desk guides for continuity, and meet bi-weekly with your manager to review performance and development.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.

#LI-AS2

#LI-Hybrid

The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience. The total compensation package for this position will include variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.

The pay range listed is applicable to IL:USD 29.28 - USD 40.26