Account Manager

Job Description

Job Description:

Mars: Where your Tomorrow Starts Today!

Mars is a family-owned business that has been making products for people and their pets for more than 100 years. We’re behind some of the best loved brands in the world including MARS®, SNICKERS®, EXTRA®, ECLIPSE®, PEDIGREE®, WHISKAS®, DOLMIO®, BEN’S ORIGINAL ® MASTERFOODS ® and ROYAL CANIN® ORIJEN® ACANA® we are dedicated to making a positive impact on people and the planet.

Join us in building a sustainable future where people, communities, and the planet can truly thrive.

About the role: This role will be working for our Mars Petcare segment, where we make life better for pets and their owners.

Role Title: Customer Development Manager

Location: Melbourne, Vic

Hours: Full-time

Reporting to: Customer Development Director – Limited Assortment Retail

Mars is looking for an Account Manager— or as we like to say, a Customer Development Manager — to take the lead on our convenience accounts.

Sitting within our Pet Nutrition segment you will have full ownership for achieving profitable sales growth through creating and executing business plans for our distributor and convenience portfolio. This is a rewarding role where you will have the autonomy to manage a diverse customer portfolio. You will be a passionate individual who is keen to develop their career and hone their craft in the convenience market.

Key Responsibilities

• Drive the financial performance of the channel by delivering against sales, trade investment, and net sales value targets.

• Manage a portfolio of convenience customers, overseeing all aspects of account management including pricing, promotions, category management, and new product distribution.

• Contribute to the demand planning process through accurate promotional forecasting.

• Lead the range review process in collaboration with internal teams to grow Mars Petcare's market share, range, and space.

• Establish and maintain strong partnerships with customers to drive mutual growth, including the development of Joint Business Plans.

• Routinely evaluate performance, investment, and trading terms to deliver optimized solutions for both Mars and our customers.

• Enhance our brand presence through the execution of "Perfect Store" principles, both in-store and digitally.

What You Will Bring

• Approximately 2 years’ experience in an account management role, FMCG desirable

• A strong ability to build and maintain robust customer relationships

• An understanding of key financial metrics and the commercial levers to influence them

• Knowledge of core category principles and the ability to evaluate performance to create growth strategies

• Proven ability to manage multiple stakeholders and competing priorities effectively

• A degree in commerce or a business-related discipline is preferred but not essential

• Excellent interpersonal skills and ability to develop long term, effective and influential business relationships with key decision makers which drive mutual growth

Why you’ll love working for Mars:

· Purpose: Help craft beloved brands with a legacy of over 100 years of local manufacturing making products that people and pets will love all while helping to build a more sustainable future.

· People: A culture that values your contributions, fosters leadership, and recognises the impact you make. Your work truly matters here.

· Development: Shape your career with personalised development and real opportunities to grow from day one.

· Enjoy a team and business environment that is invested in helping you manage and grow your energy for work and life.

Mars is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

We know everyone’s needs are different, and we’re committed to making our application process accessible and supportive for all candidates. If you require any adjustments along the way, simply let us know in your application form. We’ll work with you to understand what will help you feel comfortable and supported.