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Working at Maersk

  • Company employees
    100,000+
  • Gender diversity (m:f)
    65:35

Hiring in

  • Southeast Asia
  • Europe
  • United Arab Emirates
  • Argentina
  • Australia
  • Bangladesh
  • Bahrain
  • Brazil
  • Canada
  • Chile
  • China
  • Colombia
  • Ecuador
  • Egypt
  • Georgia
  • Hong Kong SAR China
  • Israel
  • India
  • Japan
  • Kenya
  • South Korea
  • Lebanon
  • Sri Lanka
  • Mauritius
  • Mexico
  • Panama
  • Peru
  • Pakistan
  • Saudi Arabia
  • Türkiye
  • Taiwan
  • Tanzania
  • United States
  • Uruguay
  • South Africa

Office locations

Join Maersk as a Sr CX Consultant in Qingdao, China, for a full-time role. Manage end-to-end logistics operations, resolve complex issues, and drive service excellence in a global trade environment.

Requirements

  • Bachelor’s degree preferred
  • 5+ years of experience in logistics, supply chain, or operations
  • Experience in sea freight, air freight, 3PL, or supply chain is a strong plus
  • Good English communication skills (written and verbal)
  • Experience in process improvement or data analysis is a plus

Skills & Responsibilities

  • Problem-solving: Independently resolve complex exceptions and drive root cause analysis to implement corrective actions.
  • Operations management: Independently manage and monitor end-to-end logistics operations to meet KPIs and customer expectations.
  • Stakeholder coordination: Act as a key contact point to coordinate across multiple teams and influence stakeholders effectively.
  • Process improvement: Contribute to process optimization and operational improvements using data analysis skills.
  • Potential transition routes: People from logistics coordinator or supply chain analyst roles may bring strong operational execution and problem-solving skills, alongside meeting the 5+ years of experience requirement.

Job description

We Offer

Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

We are looking for experienced logistics professionals to take ownership of end-to-end operations and complex issue resolution, and act as key contributors to service excellence and process improvement.

This role is suitable for candidates with sea/air logistics experience OR strong operational background.

Key Responsibilities

  • Independently manage and monitor end-to-end logistics operations

  • Handle complex exceptions and ensure timely resolution

  • Act as a key contact point to coordinate across multiple stakeholders

  • Drive root cause analysis and implement corrective actions

  • Ensure service performance meets KPIs and customer expectations

  • Contribute to process optimization and operational improvements

  • Support junior team members and share best practices

What We Are Looking For

  • Strong ownership & accountability – drives tasks to completion

  • Excellent problem-solving ability – can independently resolve complex issues

  • Customer-focused mindset – proactive in improving experience

  • Effective communication & coordination – able to influence across teams

  • Strong learning & adaptability – handles complex processes and systems quickly

  • Team collaboration & mentoring mindset

  • Ability to perform under pressure & manage multiple priorities

Qualifications

  • Bachelor’s degree preferred

  • 5+ years of experience in logistics / supply chain / operations

  • Experience in sea freight / air freight / 3PL / supply chain is a strong plus

  • Good English communication skills (written & verbal)

  • Experience in process improvement or data analysis is a plus

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

Apply now
Maersk

Sr CX Consultant-2

Qingdao, Shandong

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