Sr. Customer Service Representative

Job Description

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!


If you are seeking to be a part of a family, this is the place for you!


Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Summary:

Monitors all aspects of customer service and ensures that customers are retained, satisfied, and that their needs are fulfilled.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Monitors customer expectation (KPI, service levels)

• Oversee office functions, internal/external

• Support operations

• Understand job duties and serve as backup for other positions

• Support staff as needed

• Responsible for designing and implementing improved processes or operational policies.

• Recommend changes to products or services to fulfill customer needs.

Supervisory Responsibilities

This job has supervisory responsibilities.

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Responds to requests for service and assistance; Meets commitments.

Written Communication - Presents numerical data effectively; Able to read and interpret written information.

Ethics - Works with integrity and ethically; upholds organizational values.

Dependability - Follows instructions, responds to management direction.

Interpersonal Skills/Oral Communication – Listens and gets clarification; responds well to questions.

Professionalism – treats others with respect regardless of their status or position.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or

ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree or equivalent; two to five years related experience and/or training; or equivalent combination of education and experience. Should be familiar with a variety of the field's concepts, practices, and procedures.

Company Benefits:

• Medical

• Dental

• Vision

• 401k + Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

• And more!

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.