Join Maersk as a Single Carrier Landside Operations Specialist in Pasig City, Philippines. This full-time onsite role involves managing end-to-end dispatch operations, container monitoring, and exception management for logistics networks.
Requirements
Bachelor's degree required
Minimum of 3-5 years of experience in Customer Service, BPO, or the Shipping Industry
Ability to speak and write Portuguese and English
Willing to work onsite in Pasig City on a full mid shift schedule
Skills & Responsibilities
Dispatch execution and planning: Coordinate end-to-end container dispatch operations across truck, rail, and barge networks using logistics systems and MS Office tools.
Exception management and problem solving: Manage vendor disputes, operational disruptions, and accessorial costs using SAP BI applications and customer service skills.
Stakeholder communication: Interact daily with customers, carriers, and terminal operators to ensure timely execution and positive NPS outcomes.
Continuous improvement: Drive operational efficiency by identifying solutions to eliminate recurring disruptions and monitoring container movements.
Potential transition routes: People from customer service or BPO roles in the shipping and logistics sector may bring relevant communication and operational skills, alongside meeting the language and degree requirements.
Job description
This position is responsible for managing end-to-end dispatch operations, including shipment planning, carrier assignment, container movement monitoring, and ensuring timely delivery to customer locations. In addition to dispatch execution, the role oversees exception management activities such as vendor dispute resolution, charge approvals, and addressing operational issues that disrupt the standard process flow. The position also drives continuous improvement by identifying and implementing solutions to eliminate recurring disruptions and enhance overall process efficiency.
Key Responsibilities
Coordinate end-to-end container dispatch operations across truck, rail, and barge networks, ensuring timely execution and service delivery.
Manage daily interactions with customers, carriers, terminal operators, and internal stakeholders to resolve operational issues and exceptions.
Monitor shipment and container movements, proactively identifying risks and driving timely corrective actions.
Ensure achievement of customer service commitments through effective planning, communication, and exception management.
Deliver a customer-centric experience by addressing inquiries, managing expectations, and contributing to positive NPS outcomes.
Maintain accurate operational records, system updates, and documentation to ensure visibility, compliance, and process integrity.
Oversee accessorial costs, equipment utilization, container idling, and related approvals to drive operational efficiency.
Foster strong stakeholder partnerships, support cross-functional team objectives, and contribute to continuous process and vendor performance improvement.
Qualifications
Bachelor's Graduate
Should be able to speak and write Portuguese and English
Minimum of 3-5 years of experience in Customer Service, BPO, Shipping Industry for Voice/Non-voice. (Better if from shipping landside process)
Must be willing to work onsite in Pasig City; Full mid shift schedule
Technical Skills: MS Office tools, SAP BI applications/tools, programs or systems colleague would be responsible for operating, any other assisting software.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
