Maersk is seeking a Sr CX Consultant for a full-time onsite role based in Shanghai, China. In this customer-facing position, you will support daily logistics operations directly within the client's office, managing shipment visibility, documentation compliance, and customs clearance coordination while serving as a trusted advisor.
Requirements
3+ years of experience in Import Operations, Freight Forwarding, Supply Chain, or Logistics Management.
Solid understanding of international shipping documentation and import processes.
Excellent verbal and written communication skills in English.
Experience working directly with customer teams onsite is highly preferred.
Dangerous Goods (DG) certification or related logistics compliance certifications are preferred.
Skills & Responsibilities
Customer Relationship Management: Build strong working relationships and act as a trusted advisor and key point of contact for import operational matters.
Shipment Operation: Operate and maintain shipment information within customer systems to ensure data accuracy, visibility, and compliance.
Escalation Management: Handle operational escalations professionally and drive issue resolution across internal and external stakeholders.
Process Improvement: Proactively identify opportunities to improve the customer experience and operational efficiency.
Potential transition routes: People from Account Manager, Customer Service Representative, or Logistics Coordinator roles may bring strong stakeholder management and supply chain skills, alongside meeting the import operations experience requirements.
Job description
We Offer
Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Job Summary:
We are seeking a highly motivated and customer-focused Sr CX Consultant to support daily logistics operations at the customer's site. This role will be embedded within the customer’s office environment and will work directly in the customer’s operational systems to manage shipment visibility, documentation compliance, customs clearance coordination, and delivery execution. The successful candidate must possess excellent communication, stakeholder management, and relationship-building skills to effectively collaborate with customers, freight forwarders, customs brokers, and internal teams.
Key Responsibilities
Customer Onsite Support & Relationship Management
Work onsite at the customer's office as the primary logistics operations contract.
Operate and maintain shipment information within the customer's systems, ensuring data accuracy, visibility, and compliance.
Build and maintain strong working relationships with customer stakeholders through proactive communication and regular engagement.
Act as a trusted advisor and key point of contact for import operational matters.
Manage customer expectations and provide timely updates on shipment status, exceptions, risks, and resolution plans.
Proactively identify opportunities to improve customer experience and operational efficiency.
Facilitate effective communication between customers, freight forwarders, customs brokers, trucking providers, and internal teams to ensure smooth shipment execution.
Handle operational escalations professionally and drive issue resolution in a timely manner.
What We Are Looking For
Experience
3+ years of experience in Import Operations, Freight Forwarding, Supply Chain, or Logistics Management.
Solid understanding of international shipping documentation and import processes.
Experience working directly with customer teams in an onsite or dedicated account environment is highly preferred.
Familiarity with customer-owned logistics or transportation management systems is an advantage.
Skills & Competencies
Excellent verbal and written communication skills in English.
Strong customer relationship management and stakeholder engagement skills.
Proven ability to work independently in a customer-facing environment.
Strong problem-solving and conflict-resolution abilities.
High sense of ownership and accountability.
Ability to manage multiple priorities while maintaining excellent service levels.
Strong collaboration and influencing skills across internal and external stakeholders.
Customer-centric mindset with a focus on delivering operational excellence.
Preferred
Experience handling Dangerous Goods (DG) shipments and related regulatory requirements.
Hands-on experience preparing authorization documents and declarations for submission to Maritime Safety Administration (MSA) or other government authorities.
Knowledge of IMO, SDS, DG declaration requirements, and international hazardous cargo regulations.
DG-certified or related logistics/compliance certifications are highly preferred.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
