Senior Customer Experience Partner - Ocean

Key Responsibilities

Client Strategy & Planning

• Develop and manage relationships with key clients in alignment with Maersk’s global strategy and account plans to enhance market share for Maersk Ocean and Logistics & Services products.
• Define customer value propositions and collaborate with Sales, Program Management, CSP, and Product teams to create end-to-end solutions that drive revenue growth across various product lines.

Customer Satisfaction

• Ensure a seamless customer experience by delivering on global and regional value propositions.
• Coordinate and engage the global Maersk team across functions, products, and regions to enhance overall customer experience.
• Gain deep insights into customers' business needs and challenges, identifying the right solutions within Maersk’s product portfolio or co-developing custom solutions as necessary.
• Oversee smooth business onboarding and ensure contract compliance.

Customer Relationship Management

• Establish and maintain relationships with key stakeholders, influencers, and decision-makers within client organizations.

Your Role Includes:

• Understanding customer business needs and executing processes according to established procedures and performance metrics.
• Building and maintaining long-term relationships with customers and internal teams.
• Proactively identifying and resolving program exceptions in collaboration with relevant teams.
• Continuously improving procedures and addressing service level gaps in response to business changes.
• Acting as a key liaison between Maersk and its clients to enhance communication and understanding.

What You Need to Succeed:

• Expertise in problem resolution, root cause analysis, and implementing corrective actions.
• Strong technical proficiency, including familiarity with Maersk systems and MS Office tools.
• Excellent verbal and written communication skills.
• A customer-focused approach with the ability to perform well under pressure.
• A solid understanding of e-commerce parcel logistics and supply chain management.
• 3–5 years of experience in transportation, logistics, or a related industry, particularly in SCM and Ocean freight.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.