PURPOSE OF ROLE
Would be responsible for some or all of the accounts receivable processes, i.e. sales invoice generation, sales invoice processing, booking incoming payments, customer account reconciliation, collections, dunning, dispute management. The role is responsible to coordinate with other teams including other functions to ensure timely resolution of customer issues.
Executes day to day processing of transactions within defined standard operating procedures with a purpose of achieving service delivery goals for the organization and providing first level support for both technical and functional issues raised by end users. Key user in OTC tasks.
PRINCIPAL ACCOUNTABILITIES
• Perform customer analysis on the trending, payments, disputes, on account etc. and proactively drive Collections using these information
• Coordinate with cash applications, invoicing, dispute, D&D, Sales etc. teams on actions pending to ensure timely resolution of customer issues • Execute outbound telephone calls and other contact to customers (Customer queries/requests/disputes logging)
• Communicating with stakeholders/customers via email, telephone, VC, etc.
• Highlight risks on customer account and proactively have action plan to mitigate the risk
• Reconcile customer accounts
• Provide justification on ICP gaps within group.
• Follow up with customers regarding past-due payments
• Update client billing information
• Billing invoice generation and processing
• Perform timely Self -Assessment for OTC controls and ensure 100% control effectiveness.
• Maintain documentation for compliance reporting and audits
• Revenue analysis by customer, by service, by volume mix
• Revenue Closure and Revenue Certification
• Posting of Tax entries on collection
• MDM support to create new customers.
• Training and coaching new team members.
• Establishment of and follow up on selected performance management KPIs related to functional process area. Follow up when needed x-functionally.
• Participate and support testing and implementation of improvement initiatives
• Focus to make processes Lean and efficient
• Partner in various Key initiatives for OTC to drive Process standardization /improvements as needed
• Responsible for Data management in OTC domain – request, asses impact and follow up resolutions
CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE
• Bachelor’s degree in accounting or finance (preferred)
• 5-8 years of ‘Accounts Receivables’ experience.
• Prior experience of working on IFS system would be an added advantage.
• Good knowledge of E2E AR process and procedures.
• Good knowledge of MS office, Word, Excel, etc.
• Familiar with MS Outlook & Internet.
• Good communication skills – Should be able to independently communicate with stakeholders via emails, telephone, etc.
• Good personal attributes – Confident & Team player.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
