Join Maersk as an SCM Customer Service Agent in Bangkok, Thailand. In this full-time role, you will own the end-to-end shipment process, manage customer relationships, resolve issues promptly, and drive service delivery excellence while focusing on high-quality data and process efficiency.
Requirements
No specific degree or minimum years of experience are stated in the posting.
Required traits and skills include a result-oriented mindset, problem-solving abilities, positive and proactive attitude, persistence, organization, a sense of urgency, stakeholder management, and strong communication skills.
Skills & Responsibilities
Problem-solving: Resolve customer issues in a timely, urgent, and effective manner by engaging internal stakeholders.
Stakeholder management: Act as the primary point of contact for key customers, building strong relationships and maintaining a focus on the voice of the customer.
Communication skills: Respond to enquiries accurately and proactively keep customers informed of shipment changes or issues.
Organization: Manage the end-to-end shipment process and regularly review and update SOP/IOPs while ensuring high-quality data.
Potential transition routes: People from logistics coordination or general customer support roles may bring relevant administrative and communication skills, alongside meeting the important stated requirements of the posting.
Job description
We are looking for SCM Customer Service Agent, who are: • Result orientation mindset. • Problem-solving skills • Positive, proactive, and persistent. • Responsible and organized. • Sense of urgency. • Ability to work under pressure keeping quality focus. • Stakeholder management and communication-skills
As Customer Service Agent, you will play a vital part in our success:
Owns and manages the customer experience. Manages end-to-end shipment process, in compliance with relevant company procedures and agreements with customer.
Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders to achieve best-in-class Customer Service
You will be the primary point of contact for key customer ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customer as well as internal and external stakeholders, maintain focus on voice of customer, process efficiency and business growth.
Key Responsibilities
Deliver a best-in-class Customer Service experience.
Responds to all enquiries in a timely and accurate manner.
Ensure smooth execution of the end-to-end shipments
Exception Management & Resolutions.
Regularly review and update SOP/IOPs.
Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.
Take ownership of the customer issues and solve in an urgent and responsible manner.
Look for improvements in ways of working and drive for service delivery excellence and increase business efficiency.
Focuses on high-quality data to set a high standard for all the assignments managed.
Proactively follow up and keep customer informed of any issues or changes to their shipment.
KPI Achievement
Identify and execute upselling opportunities.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
