Sales Support Specialist

As part of the One Team Sales (OTS) setup, a key deliverable is to support sales support activities and drive commercial initiatives. For many of these tasks, OTS will engage directly with customers via phone or email, while also collaborating with internal and external stakeholders to coordinate and deliver sales support activities effectively.

Key Responsibilities

1.Provide support for sales administration and transactional activities related to sales.

2.Support the team by managing email communications and internal cases received from customers and stakeholders, including Customer Success Partners, Sales Representatives, Sales Managers, Sales Operations, Disputes, and CX teams.

3.Respond to customers in line with business requirements.

4.Analyse various segments to sustain volumes and identify opportunities to increase share of wallet.

5.Coordinate with internal teams to ensure effective collaboration and deliver solutions aligned with customer and segment needs.

6.Engage effectively with frontline sales and other stakeholders to drive collaboration and ensure quick resolution of issues.

7.Analyse customer feedback from multiple channels to identify improvement areas and implement solutions.

8.Maintain accurate records in systems related to sales activities, ensuring correct and consistent data management.

Primary Internal Stakeholders

Sales, Customer Service, Finance, Operations, Collections, Special Cargo teams, DG Cargo teams, Disputes team, AFLS/IT team, Customer Success Partners, Sales, and other internal stakeholders.

Primary External Stakeholders

Customers.

Required Qualification, Experience & Skills

Qualification: Graduate
Experience: Around 1-3 years

Skills

·Fluent in English.

·Customer focus and ownership of the customer.

·Ability to understand customer requirements and focus on customer outcomes.

·Willingness to go across defined job boundaries for customer resolution.

·High achievement orientation and commitment to winning for the customer.

·Driven to ensure closure.

·Strong stakeholder management.

·Ability to drive business and customer needs through a positive customer experience and effective sales approach.

·Regular communication with customers to understand their needs and provide appropriate sales solutions to increase volumes and share of wallet.

Problem Solving Skills

·Own the opportunity.

·Detail-oriented and result-oriented approach.

·Low tolerance for delays.

·Problem-solving, analytical, and data skills.

·Data-backed decision making and tactical sales opportunity management.

Communication

·Professional standard in grammar and thought articulation, including language capabilities.

·Good comprehension and written communication.

·Good communication skills with the ability to use positive and persuasive language.

Required Business/Technical Knowledge

Communication

·Professional standard in grammar and thought articulation, including language capabilities.

·Good comprehension and written communication.

·Good communication skills with the ability to use positive and persuasive language.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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