Regional Customer Implementation Manager - LAM

Job Description

Position: Regional Customer Implementation Manager
Job type: Permanent CLT contract – full-time, hybrid (3x2)
Location: São Paulo (SP), Brazil

Maersk is a global leader in integrated logistics, connecting and simplifying supply chains worldwide. We are committed to diversity, inclusion, and equal opportunities, and we encourage applications from all qualified candidates.

As a Customer Implementation Manager for the Contract Logistics product, you will be responsible for leading and managing contract logistics implementation projects from opportunity win through go-live, ensuring operational readiness, stakeholder alignment, and a successful handover to Operations across LAM.

Key Responsabilities:

• Lead end-to-end contract logistics implementation projects from opportunity win through go-live;
• Develop and manage project charters, plans, timelines, and key deliverables;
• Ensure end-to-end operational readiness for go-live, including systems setup (WMS/TMS/WCS), processes, testing, vendors, and KPIs;
• Act as the main point of contact for customers and key internal stakeholders during implementation;
• Manage multiple projects in parallel, ensuring on-time and on-budget delivery;
• Monitor project risks, scope changes, and financial tracking, escalating when required;
• Lead UAT, end-to-end testing, hyper-care, and handover to Operations;
• Apply Maersk Project Implementation methodology, governance forums, and escalation models, ensuring clear project visibility and stakeholder alignment;
• Actively capture and share lessons learned and best practices with Regional and Global teams.

Requirements:

• Relevant project management experience, with proven experience managing contract logistics or warehousing implementation projects and hands-on experience in warehouse operations.
• Bachelor’s degree and postgraduate degree in Project Management, Business Management, or related fields.
• Project management certification (PMP or similar) is highly desirable.
• Strong project management, planning, and execution skills,
• Advanced English and Portuguese required; Spanish is preferred;
• Advanced Microsoft Office skills;
• Soft Skills: High level of autonomy, sense of urgency, and ownership mindset;

We are excited to see your interest in joining our team. If you want to use your skills to make a real impact, we would love to hear from you — apply now!

Join a global leader as we embark on a digital transformation that will define the industry and revolutionize global trade.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.