Process Partner - Fleet Management and Technology

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We offer

The FMT organization is spread across 5 main locations over two continents and employs approx. 13,000 people. The fleet size managed by FMT is over 700 container vessels encompassing both chartered and own.

You will have the opportunity to work in a department consisting of talented professionals working in different aspects of ship management ranging from HR to safety, compliance and technical support and development.

As you will engage with both shore staff and seafarers, you will need to be well accustomed with digital collaboration, working in projects that are physically dispersed and therefore have a global and culturally adaptable mindset.

You will join the Process Partnering & Change Management team which means your closest colleagues all will be working within Process development and implementation, Change management, Communication and Crew Engagement. And as the key elements of any change are People and Process so is also Technology and Data. Therefore, in this role you will also be collaborating closely with the newly established Platform Organization where digital and business product owners work hand in hand.

Key responsibilities

• The Process Partner’s key responsibility is to support the FMT functions with hands-on professional process management.

• The Process Partner needs to ensure that we deliver processes that users can efficiently operate to deliver standard process outcomes and solve problems to enable the delivery of desired business outcomes.

• To strengthen the process maturity in the organization and to become true partners to the organization it is important that the ideal candidate:

• Is willing to learn her/his assigned processes scope on a detailed level and to a level of fluency

• Is proactive in identifying and highlighting process areas that provide us with opportunities or challenges

• Can take ownership, plan, and execute the process related activities (facilitation, design of as-is and to-be, documentation)

• Sees customer (often internal) as the focus for any process design

• Understands and can work with building and maintaining Process Taxonomy

• Establishes process metrics, links them to result metrics and baselines them

• Plays active part in the Platform operating model when technology is an enabler for delivering improvements

• Collaborates with the rest of the process partners to define and ensure end to end understanding of process impact when changes are considered

• Seeks, recommends and deploys best process management methods and practices

• Acts as change manager taking care of stakeholder management, training, communication, etc.

We are looking for

You have minimum Bachelor, preferably Masters degree combined with a minimum of 7 years of experience in designing, developing and implementing processes. Furthermore you:

• Have experience with planning and delivering towards large scale Fleet Management and Technology projects

• You have experience in managing complex stakeholder landscape and dissecting the processes requirements from stakeholders at times with diverging interests

• You know how to analyze business needs, plan and execute

• You have focus on business outcomes and value realization and are experienced in defining leading and lagging indicators

• You have experience working in a matrix organization where business outcome prevails over strict demarcation lines

As personal traits we are looking for someone who is:

• Agile, can work with a degree of ambiguity

• Self-starter – proactively defines required process tasks and takes ownership

• Customer focused and service minded

• Assertive

• Can work independently

• Good facilitator and communicator

• Structured

• Result oriented – focus on the common goal and ready to walk the extra mile to ensure delivery

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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