Join Maersk in Hamburg, Germany as a full-time Process & Operational Excellence Partner – Freight Forwarding. Drive operational excellence, process standardization, and digital transformation across the European network in this key regional role.
Requirements
5+ years of experience in freight forwarding, logistics, or supply chain operations.
Proven experience in Operational Excellence, Process Excellence, or Continuous Improvement.
Strong knowledge of forwarding processes and systems such as CargoWise.
Familiarity with Lean, Six Sigma, or structured problem-solving methodologies.
Strong analytical and stakeholder management skills.
Skills & Responsibilities
CargoWise: Drive adoption of freight forwarding platforms and system enhancements to improve user experience.
Lean / Six Sigma: Promote continuous improvement, root-cause analysis, and data-driven decision making to eliminate inefficiencies.
Stakeholder Management: Facilitate cross-functional collaboration between Operations, Commercial, Product, Finance, and Technology teams.
Process Standardisation: Align regional processes and SOPs with global standards to reduce operational variation.
Potential transition routes: People from continuous improvement manager or senior logistics operations roles may bring process optimization and supply chain expertise, alongside meeting the freight forwarding experience requirements.
Job description
Purpose of the role:
Drive operational excellence across the European Logistics and Services network by standardizing processes, improving system adoption, and leading transformation initiatives. Acting as the bridge between Operations, Product, Technology and Process Owners, you will identify improvement opportunities, simplify ways of working, support digitalisation and ensure scalable, efficient and customer-focused operations.
Responsibilities:
Drive Operational Excellence
Lead initiatives that improve productivity, quality, service performance and process compliance across the region.
Identify process inefficiencies and implement sustainable improvements.
Enable Digital Transformation
-Drive adoption of new systems, automation solutions and digital tools.
-Partner with technology and platform teams to improve user experience and business outcomes.
Standardise Processes
Ensure regional processes and SOPs align with global standards.
Reduce operational variation and promote best practices across countries.
Act as the Process & Systems Expert
Serve as the key regional contact for process design, system enhancements and change requests.
Support testing, deployment and implementation of new capabilities.
Lead Cross-Functional Problem Solving
Facilitate collaboration between Operations, Commercial, Product, Finance and Technology teams.
Remove roadblocks and drive end-to-end process improvements.
Build Continuous Improvement Culture
Promote Lean thinking, root-cause analysis and data-driven decision making.
Share successful solutions and improvement initiatives across the network.
Your background:
5+ years' experience within freight forwarding, logistics or supply chain operations
Proven experience in Operational Excellence, Process Excellence or Continuous Improvement roles
Strong knowledge of forwarding processes
Hands-on experience with freight forwarding platforms such as CargoWise or similar systems
Knowledge of Lean, Six Sigma or structured problem-solving methodologies
Strong analytical and stakeholder management skills
Experience leading transformation and change initiatives
Ability to translate operational challenges into scalable process improvements
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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