Process Expert - Spanish OTS

Job Description

Has overall sales responsibility for customer relationships and
performance of a small customer portfolio.

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities:

• Responsible for providing price quotes to customers and ensuring the agreed upon prices and terms are correctly updated in the contract management system.

• Close collaboration with customers and various departments including trade management, off shore shared service centers (GSC), Sales Reps, and Finance.

• Quote customers, utilizing company processes, policies, and standards.

• Meet deadlines and communicate on an ongoing basis with internal stakeholders.

• Provides a personalized service and builds relationships with customers.

• Ensures customer relationship management tools are updated on time and are of excellent quality.

• Inside Sales of Maersk Products – 20% Sales, Case Management and 80% Sales Support Activities.

Who we are looking for:

• Ability to clearly and concisely articulate detailed instructions

• Strong attention to detail.

• Process execution compliance

• Team player and proven ability to work independently, prioritize, and work under pressure.

• Excellent interpersonal and communication skills (verbal, written and presentation).

• Ability to build good working relationships (internal and external).

• Strong work ethic and takes initiative to identify what needs to be done.

• Strong organizational and time management skills: multi-tasking and prioritizing, efficiently meeting deadlines, etc.

• Experience supporting Clients and Sales teams in the service industry including managing contract conflicts and issue resolution, addressing service pricing/ cost inquiries, creating service price/cost quotes, reviewing and referencing sales contract terms and pricing.

• Experience using web-based software (Maersk System).

• Proficiency with the Microsoft Office Suite of Software, especially Outlook, Excel, Word, and PowerPoint.

Qualifications

• Bachelor’s Degree in Logistics/Supply chain related fields preferred or any course. College undergraduate is also acceptable.

• At least 2 years of work experience - BPO/Logistics or Other Industries.

• Industry experience in any of the following: supply chain, ocean carrier, transportation logistics, & shipping logistics is highly preferred.

• Fluent in Spanish and English Language in verbal and written.

• Nice to have Experience using any CRM especially Salesforce.com, AFLS, Athena, MePC, CMD (Customer Master Data), Web Based – Maersk System.

• Must be proficient in MS Office programs such as Excel, Word, and Outlook

• Amenable to work on mid-shift schedule and hybrid set up.

• Open to work in Pasig City.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.