Process Expert

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new
standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Job Overview:

Ensure delivery of value proposition to all customer segments through on
time and correct invoicing of jobs to customers, including internal
customers (ICBs) and correct and soft/hard close jobs on time.

You will be responsible for:

• Handling and completing daily FinOps tasks in line with process IOP’s and ensure quality of service in always maintained.
• Adhering to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
• Accruing, invoicing and managing exceptions in billing files
• You will be responsible for ensuring accuracy and timeliness in accordance with the defined SLAs.
• Resolving requests via email in a manner that delights customers within timeline.
• Carrying out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s).
• Leveraging strong business knowledge and process understanding to deliver effective solutions that add value to customers.
• Finding opportunity of process improvement and providing corresponded solution within scope.
• Sharing good practice with teammate to improve together.
• Participating in team engagement activities.

Stakeholder Communication:

• Participating in and contributing to calls and discussions with Business Partners, along with the supervisor.
• Maintaining timely and professional interactions with Business Partners and Stakeholders.
• Coordinating with other teams within the GSC to achieve business and organizational goals.

Other Responsibilities:

• Adhering to return to office policies, shift scheduling, leave planning, overtime, backup planning, and comply with staff policies.
• Identifying document, and appropriately manage all major risks.
• Actively participating in relevant business contingency testing and supporting other GSCs during contingency procedures.
• Strictly adhering to APM-M Group culture, values, and reputation, ensuring compliance with APMM Group and CB policies.

Requirement:

• Graduate, ideally Finance and Accounting
• Need to have previous experience in Freight forwarding or SCM along with FINOPS/Financial experience. While both are preferred, having either of them is a must.
• 1 to 3 Years of experience
• Have knowledge on accounts payable and accounts receivable tasks
• Have knowledge for operations to have full understanding of FINOPS billing
• Good working knowledge of MS Office products including Word, Excel, and PowerPoint.
• Time management skill: ability to handle multi-task and manage challenging deadlines.
• Good communication & interpersonal skill and should be able to build good working relationship.
• Good stakeholder management skills and experience.
• Strong sense of ownership and responsibility.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.