Process Expert

Job Description

This role will execute a detail-oriented and proactive individual to join our team as a Night Shift Data & Performance Maintenance Analyst. This role is critical in ensuring the smooth operation of our reporting systems during off-hours, with a focus on data integrity, performance monitoring, and exception handling.
Ability to work flexible shifts based on business needs assigned by leader.

Introduction: Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What We Offer This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. This role will execute the objectives set by the organization for the SCM operation team. Focusing on delivering superior customer experience and drive profitability of the business handled.

Key responsibilities

• In close collaboration with the team leader/destination operation team, drive business performance management with internal stakeholders with guidance and support on performance metrics during night shift hours.
• To assist team to complete data-related processing, mainly including but not limited to enterprise data analysis, visual display, customized reporting services and other related aspects of the work with PowerBI/Tableau/VBA/Python/Macro etc.
• Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
• Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
• Have good business knowledge / process understanding to provide a value add to the customers through effective business solutions.
• Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.
• Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.

• Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.

Required qualification, experience & skills

• 3~4 years and above working experience in data analysis/financial data analysis or related position. Skilled in using Excel.
• Knowledge in Supply Chain Management / E-commerce Logistics – Added Advantage.

• Good logical thinking, willing to take the initiative to learn new knowledge and engage in data analytics work

• Excellent command of spoken and written English.
• Good communication & interpersonal skill and should be able to build good working relationship.
• Drive for Results – Drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
• Good Team Player, maintaining a “We first” instead of “I first”.
• Good stakeholder management skills and experience.

• Adapt to changes, basis business requirements.

Required Business/ Technical Knowledge

• Thorough understanding ECL knowledge– Added Advantage.

Key measures

• SERVICE LEVEL AGREEMENT Compliance
• Productivity/Efficiency

• Business Partner Satisfaction Score

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.