Process Expert

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:
Impact: Your work will directly contribute to the success of our global operations.
Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.
Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.

Role Overview

This position owns end-to-end SCM operations activities related to file management for assigned customers. The role demands strong coordination skills, attention to detail, and proactive communication to ensure seamless documentation, system updates, and resolution of operational exceptions.

Work Schedule: 5 Days a Week (2 Rotational Offs)

Key Responsibilities

• Manage all file-related operations post shipment booking.
• Ensure accurate and timely documentation (e.g., shipping papers, invoices, customs documents).
• Maintain and update internal systems and logistics platforms.
• Collaborate with the finance team to support operational finance tasks such as billing and reconciliation.
• Proactively communicate with customer service regarding exceptions or disruptions.
• Assist in resolving customer queries related to shipments, documents, and logistics issues.

Skills & Requirements

• Language Proficiency: Fluent in Bangla (Bengali) – must be able to speak and comprehend.
• Experience:
  • Minimum 2 years in SCM operations or related role.
  • Preferred: Experience in shipping or logistics industry.
• Communication: Excellent verbal and written communication skills.
• Technical: Basic working knowledge of Microsoft Excel.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.