Process Analyst

Job Description

Join the wave of growth at Maersk!

We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen!

Two years of growth, and we're just getting started! Our Global Service Centers (GSC) in Mexico and Brazil have been thriving for over a year now, and we're taking it to the next level. As part of our GSC Americas team, you'll be at the forefront of driving excellence across our global network, collaborating with diverse professionals, and embracing challenges that inspire growth. If you're ready to propel your career with a world leader in transport and logistics, Maersk is your destination. Embark on a journey with us—where your passion will navigate the future of global commerce.

About the Job

Dispatchers play a pivotal role in ensuring smooth operations between drivers, the terminal, and external partners. This position is responsible for assigning and tracking loads in Trinium, coordinating pickup and drop-off appointments through terminal websites, and providing ongoing driver support. The Mobile Dispatch ensures drivers are equipped with the necessary information, resolves inquiries promptly, and transports containers efficiently and on schedule. The Mobile Dispatch must approve and notify accessorial to the Settlement Clerk to pay the drivers to ensure AP is done the right way. He must also notify the Transportation Coordinator to ensure accessorial are charged to the customer (AR). He must maintain contact with the client to ensure accurate dispatch planning and coordination. He must consider which charges (accessorial) are billable. The Mobile Dispatch must also evaluate repair inquiries and decide if they must be sent to a repair company. He must ensure that the drivers or himself keep the application up to date.

Key responsibilities

• Assign loads to drivers in Trinium, ensuring accurate allocation based on availability and capacity.

• Generate the Dispatch Report, consolidating the drayage planning for the next business day using data from Trinium, along with information from client reports, port appointments, and assigned drivers.

• Schedule pickup and drop-off appointments for containers at the port, through the terminal's website.

• Conduct thorough investigations regarding the loads drivers have completed at the end of the current day and those they will begin the following day.

• Track and monitor loads to be exported and those already picked up, ensuring timely movement.

• Evaluate driver availability and assign them to loads they are capable of transporting.

• Maintain clear communication with the client’s teams in the event of drayage issues or when requesting relevant information for appointment scheduling.

• Schedule appointments at the customer’s warehouse when needed.

Required experience & skills

• Bachelor's Degree in Finance and Accounting is desirable.

• 3-5 years' experience in Shipping & Logistics industry.

• English level: Advanced

• Prior experience with documentation review, data entry, reporting, and Landside execution.

• Effectively communicate with internal and external stakeholders

• Good working knowledge of MS Office products, including Word, Excel, and PowerPoint.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.