Operations Associate

Job Description

Operations Associate

We are Maersk.
Maersk is a global leader in integrated logistics, connecting and simplifying supply chains for our customers. With a presence in over 130 countries, we are transforming the future of logistics through innovation, collaboration, and a strong commitment to delivering exceptional customer experiences.

About the Role

We are looking for a Operations Associate to join our North American operations team. In this role, you will take ownership of the end-to-end intermodal transportation lifecycle, ensuring seamless coordination across customers, carriers, and internal teams.This is a fast-paced, highly operational role where no two days are the same. You will manage shipments across domestic and cross-border (US/Canada) flows, handle high-impact accounts, and proactively resolve issues to protect service delivery.This position is based in the Mississauga office, with occasional travel to the Caledon location as part of a multi-site operational setup.

What We Offer

• A global organization with strong values and a focus on customer-centric innovation
• Opportunities to develop logistics expertise across intermodal, FTL, and LTL operations
• A collaborative environment with exposure to cross-functional teams and stakeholders
• Structured onboarding and continuous learning opportunities to support your growth

Key Responsibilities

• Manage the end-to-end execution of intermodal shipments, including FTL and LTL movements
• Coordinate closely with customers, carriers, and internal teams to ensure smooth operations
• Take ownership of issue resolution, proactively preventing service failures and minimizing disruption
• Support dispatch planning and execution, including scheduling deliveries and pickups
• Monitor performance against KPIs and take action to improve service delivery outcomes
• Identify root causes of operational issues and implement corrective actions with stakeholders
• Build strong relationships with vendors and ensure optimal performance for cargo movement
• Drive continuous improvement initiatives to optimize cost, efficiency, and customer satisfaction

Who We Are Looking For

We welcome candidates from diverse backgrounds and encourage you to apply even if you do not meet every requirement.

• Experience in transportation, logistics, or supply chain operations (or transferable skills)
• Knowledge of imports/exports between Canada and the US, as well as domestic transportation is a strong advantage
• Familiarity with dispatching or transportation planning systems is a plus
• Strong customer focus with excellent communication and relationship-building skills
• Ability to multitask, prioritize, and manage multiple shipments and stakeholders simultaneously
• Problem-solving mindset with the ability to act with urgency in a dynamic environment
• Proficiency in Microsoft Offi ce tools, particularly Excel
• French bilingual skills are considered an asset

Role Details

• Location: Mississauga, ON (with occasional travel to Caledon)
• Job Type: Full-time
• Work Model: Office-based with multi-site collaboration
• Travel: Limited travel between local sites (~30–45 minutes)
• Compensation: Approx. CAD $53,000 – $63,000 annually (based on experience)
• Benefits: Medical, Dental, Vision care benefits, Gym membership reimbursement, RRSP matching after one year, Tuition reimburse

Notice to applicants applying to positions in Canada

You must have valid Canadian work Authorization

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.