Operations Support

Job Description

#INDEED

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive.

Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.

We are seeking an Operations Support in Middleburg Heights, OH!

Experience in customer service and handling financial responsibilities in logistics is preferred.

9am-5pm Monday- Friday

JOB SUMMARY:

The operations coordinator is responsible for assisting the manager with daily planning and monitoring the overall operations of delivery and return orders. Work closely with warehouse staff and provide direction for pulling returns from warehouse locations.

Essential Functions:

• Coordinate and process all return shipments on a daily basis

• Review and work daily return report and POD on dock report

• Organize return area as such that every shipment can be identified

• Prioritize shipments for loading in order to maximize trailer capacity

• Coordinate trailer drops and recoveries with Pilot Hub Operations

• Liaise with relevant corporate personnel at all levels

• Help with customer service issues as they arise

• Other duties as requested

SKILLS/COMPETENCIES:

• Detail Oriented

• Excellent computer and communication skills

• Able to multitask in a high-paced environment

• Strong verbal and technical written communication

• Highly organized and detail-oriented

• Proficient in Microsoft Office Suite

• Able to type 35+ wpm minimum

• Comfortable multitasking and prioritizing tasks without guidance

• Excellent time management

• Ability to work under pressure

• Technology Adaptability

• Interpersonal Skills

• Friendly and approachable personality

EXPERIENCE

• 1+ years transportation routing/dispatching in logistics

• 1+ years of customer service experience

PHYSICAL REQUIREMENTS:

This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required.

WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Company Benefits:

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more!

Pay Range:

$22-$24 per hour

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.